Casino Operations Shift Leader

Winstar; Pauls Valley (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Chickasaw Nation seeks a full-time Operations Shift Supervisor for the Northern Neighborhood Operations Unit 8 at Jet Stream Casino in Oklahoma. The role focuses on leading staff, delivering exceptional guest service, and ensuring safety and regulatory compliance.

The position requires excellent communication, problem-solving, and training abilities, with a strong emphasis on teamwork and operational efficiency in a fast-paced gaming environment.

Qualifications

• High school diploma or GED required.
• 1 year directly related experience.
• Experience in a fast-paced gaming environment is a plus.

Responsibilities

• Provide first-class customer service to internal and external customers and respond to inquiries professionally.
• Maintains a clean, organized work area and promotes safety and professionalism.
• Prepare shift reports and supervise assigned staff; assign tasks and monitor performance.
• Resolve guest complaints with courtesy and financial resolution as needed.
• Ensure compliance with all laws, policies and guidelines for the area.

Skills

Cash handling

Computer skills

Gaming machine repair

Customer service

Team collaboration

Training & development

Interpersonal skills

Communication skills

Education

High School/GED

Tools

ACSC system

Job description

Chickasaw Nation seeks a full-time Operations Shift Supervisor for the Northern Neighborhood Operations Unit 8 at Jet Stream Casino in Oklahoma. The role focuses on leading staff, delivering exceptional guest service, and ensuring safety and regulatory compliance.

The position requires excellent communication, problem-solving, and training abilities, with a strong emphasis on teamwork and operational efficiency in a fast-paced gaming environment.