Operations Shift Supervisor, Border

Winstar; Thackerville (OK); On-site; USD 52,000 - 68,000; Full time

Job summary

Winstar in Thackerville, OK seeks an Operations Shift Supervisor for Border Casino. The role runs 5:00PM-2:00AM on designated weeknights, overseeing Unit 1 operations and ensuring compliance with gaming rules and internal policies.

You will supervise staff, develop training plans, prepare shift reports, and maintain documentation while resolving guest concerns to ensure a smooth, compliant operation.

Qualifications

• High School, GED or Equivalent.
• Pass gaming background check.
• Gaming license or permit as required by assigned position.
• CN Core Leadership Level 1

Responsibilities

• Develops and maintains documentation such as files, logs, records, and reports.
• Maintains confidentiality, security, and integrity of data and information.
• Ensures staff complete assigned training and development.
• Follows and enforces all laws, rules, regulations, and policies for the area.
• Prepares shift reports and reviews staff performance.
• Mentors, coaches, develops and assists in training assigned staff.
• Schedules staff and manages contingency staffing based on needs.
• Oversees compliance, safety and guest service standards on shift.
• Resolves guest complaints to create a positive experience.
• Act as Manager on Duty if needed to maintain operations.

Skills

Basic Computer skills

Operating equipment

Two way radio

Education

High School, GED or Equivalent

Job description

Operations Shift Supervisor, Border - 33537

Thackerville, OK | Gaming | Full Time

Posted 3 days ago

Description

We are currently looking for aFull Time Operations Shift Supervisor, Borderto join our Border Casino Operations Shift Unit 1 team located at the Border Casino working5:00PM-2:00AM - Mo Tu We Th Fr.

Summary

Supervises operations employees on designated shift, ensures compliance with all gaming regulations and internal policies and procedures, as well as implements staffing/development plans and related procedures designated to enhance departmental operations and growth.

Responsibilities

• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares weekly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
• Performs all other duties as assigned
• Resolves guest complaints using reflective listening, courtesy, and providing financial resolution as needed to create a winning experience for the customer and facility
• Compares machine and ticket discrepancies by using the ACSC system as needed
• Quickly and effectively solves problems and resolves all complaints as appropriate
• Prepares shift reports
• May direct and support staff in other areas as needed
• Schedules staff based on worker availability and arrange for contingency staff based on business needs and/or guest satisfaction standards on designated shift and redirects the labor force according to changing activity during a shift
• Oversees job functions, development and job performance, including but not limited to, annual evaluations, employee development and performance management
• Provides documented feedback concerning performance, compliance and attendance issues

Competencies

Essential

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Identify, analyze and repair routine problems
• Works well within a team
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Keeps written records

Skills

Essential

• Basic Computer skills
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
• Skilled at using a two way radio communications device

Experience

Education

Essential

• High School, GED or Equivalent

Credentials

Essential

• Pass gaming background check
• Gaming license or permit as required by assigned position
• CN Core Leadership Level 1

Working Conditions

Essential

• Pass pre-employment drug test

Nonessential

• Casino
• May work where cigarette smoking occurs
• Bright and Flashing lights
• Noisy
• Hand-eye coordination, reach and grasp
• Manual dexterity
• Standing up to 100% of shift
• Walking up to 100% of shift
• Sometimes lift and or carry up to 50 lbs
• Visual acuity for detail, distance, color, depth perception
• Listening and hearing ability

Training

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission

• To enhance the overall quality of life of the Chickasaw people.

Vision

• To be a nation of successful and united people with a strong cultural identity.

Core Values

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork