Operations Shift Supervisor, NB - 33354

Winstar; Pauls Valley (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Chickasaw Nation seeks a full-time Operations Shift Supervisor for the Northern Neighborhood Operations Unit 8 at Jet Stream Casino in Oklahoma. The role focuses on leading staff, delivering exceptional guest service, and ensuring safety and regulatory compliance.

The position requires excellent communication, problem-solving, and training abilities, with a strong emphasis on teamwork and operational efficiency in a fast-paced gaming environment.

Qualifications

• High school diploma or GED required.
• 1 year directly related experience.
• Experience in a fast-paced gaming environment is a plus.

Responsibilities

• Provide first-class customer service to internal and external customers and respond to inquiries professionally.
• Maintains a clean, organized work area and promotes safety and professionalism.
• Prepare shift reports and supervise assigned staff; assign tasks and monitor performance.
• Resolve guest complaints with courtesy and financial resolution as needed.
• Ensure compliance with all laws, policies and guidelines for the area.

Skills

Cash handling

Computer skills

Gaming machine repair

Customer service

Team collaboration

Training & development

Interpersonal skills

Communication skills

Education

High School/GED

Tools

ACSC system

Job description

Description

We are currently looking for aFull Time Operations Shift Supervisor, NBto join our Northern Neighborhood Operations Unit 8 team located at the Jet Stream Casino working.

Responsibilities:

• * Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• * Completes all training and development requirements and participates in continuing education opportunities
• * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• - Maintains a clean, organized work area and ensures a safe environment
• - Maintains and promotes professionalism
• - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• - Adheres to Chickasaw Nation dress code standards
• * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• * Ensures employees and resources complete assigned training and development
• * Resolves guest complaints using reflective listening, courtesy, and providing financial resolution as needed to create a winning experience for the customer and facility
• * Compares machine and ticket discrepancies by using the ACSC system as needed
• * Prepares shift reports
• * Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• - Participates in candidate selection process
• - Assigns tasks and responsibilities of assigned staff
• - Reviews and documents work effectiveness of assigned staff
• - Coaches and corrects assigned staff through performance deficiencies
• - Observes and documents work behaviors of assigned staff- Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• * Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• * Ensures all audits, reports and other operational communications are accurate and timely
• - Completes a variety of standard and ad hoc reports as required
• - Assists staff with accomplishing goals
• - Ensures staff stays in assigned areas
• - Investigates and resolves discrepancies
• - Resolves minor employee concerns
• - Communicates area performance and operational information to line of support
• - Approves/denies time off requests
• * May direct and support staff in other areas as needed
• * Performs all other duties as assigned

Competencies:

Essential:

• * Able to follow instructions, both written and oral
• * Ensures compliance
• * Able to adhere to all scheduling and attendance requirements
• * Honesty, truthfulness, reliability, accountability
• * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• * Works well within a team
• * Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• * Interpersonal skills to motivate, investigate, inspire
• * Writes effective communications with team, departments, guests and management
• * Keeps written records

Skills:

Essential:

• * Count large amounts of cash by hand / with cash counting machines
• * Basic Computer skills
• * Perform minor repairs on gaming machines

Experience:

Essential:

• * 1 year directly related experience

Education:

Essential:

• * High School, GED or Equivalent

Credentials:

Essential:

• * Pass gaming background check
• * CN Core Leadership Level 1
• * Gaming license or permit as required by assigned position

Working Conditions:

Essential:

• * May work where cigarette smoking occurs
• * Bright and Flashing lights
• * Fast-paced environment
• * May work in loud or noisy areas
• * Noisy
• * Potential exposure to blue and or white light
• * Communications written, verbal
• * May be required to assist individuals with unmanaged emotions
• * Pass pre-employment drug test
• * Hand-eye coordination, reach and grasp
• * Manual dexterity
• * Sometimes lift and or carry up to 50 lbs
• * Standing up to 100% of shift
• * Visual acuity for detail, distance, color, depth perception
• * Walking up to 100% of shift
• * May work day shift
• * May work evening shift
• * May work holidays
• * May work night shift
• * May be on-call
• * May work rotating shifts
• * May work weekend shift

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• *To enhance the overall quality of life of the Chickasaw people.

Vision:

• *To be a nation of successful and united people with a strong cultural identity.

Core Values:

• *The Chickasaw People
• *Cultural Identity
• *Servant Leadership
• *Selflessness
• *Can Do Attitude
• *Perseverance
• *Stewardship
• *Trust and Respect
• *Loyalty
• *Honesty and Integrity
• *Teamwork