Gaming Operations Shift Lead

Winstar; Pauls Valley (OK); On-site; USD 52,000 - 65,000; Full time

Job summary

Chickasaw Nation in Oklahoma seeks a Full Time Operations Shift Supervisor for the Jet Stream Casino unit. You will supervise Electronic Games staff, enforce gaming regulations, and drive staffing/development plans to improve operations.

Responsibilities include leading shifts, resolving guest issues, completing reports, and coaching staff while maintaining safety and adherence to policies. This role requires scheduling, training, and strong teamwork within a fast-paced environment.

Qualifications

• Minimum High School diploma or equivalent; ability to pass background checks.
• At least 1 year of directly related experience in a supervisory or similar role.
• Demonstrated cash handling and basic computer skills.
• Ability to train, coach and supervise staff on shift.
• Familiarity with gaming operations and internal policies.

Responsibilities

• Supervise Electronic Games staff on designated shift and ensure policy compliance.
• Complete shift reports and monitor productivity, safety and quality.
• Manage scheduling, staffing levels and training progress.
• Address guest inquiries, complaints and escalations professionally.
• Ensure staff adherence to dress code and regulatory guidelines.
• Assist with candidate selection and performance coaching as needed.

Skills

Cash handling

Customer service

Team leadership

Safety & compliance

Communication

Education

High School, GED or Equivalent

Job description

Chickasaw Nation in Oklahoma seeks a Full Time Operations Shift Supervisor for the Jet Stream Casino unit. You will supervise Electronic Games staff, enforce gaming regulations, and drive staffing/development plans to improve operations.

Responsibilities include leading shifts, resolving guest issues, completing reports, and coaching staff while maintaining safety and adherence to policies. This role requires scheduling, training, and strong teamwork within a fast-paced environment.