Casino Operations Assistant Shift Manager- Table Games

Hollywood Casino Aurora; Aurora (IL); In loco; USD 64.000 - 78.000; Tempo pieno

Descrizione del lavoro

Hollywood Casino-Aurora, Inc. seeks a Casino Operations Assistant Shift Manager to supervise staff and support daily management of a designated shift in Casino Operations. You will oversee all games, game protection, and the overall operation of Table Games/Slots on your shift.

The role emphasizes guest satisfaction, budget awareness, compliance, and ongoing engagement with team members to drive profitability and service excellence.

Competenze

• Must be at least 21 years of age.
• Bachelor's degree or 3 years of leadership in Table Games/Slots, or equivalent.
• Thorough knowledge of all Table Games and Table Games/Slots operations.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office and knowledgeable about Slot operating systems.

Mansioni

• Supervise staff on a designated shift and coordinate scheduling with management.
• Support budgeting efforts and monitor department expenses.
• Ensure high standards of customer service and guest satisfaction.
• Provide oversight for gaming floor activities on the shift.
• Handle customer concerns and ensure proper payout accuracy.
• Maintain accountability for gaming chips, cards, dice, and equipment.
• Verify table inventories and manage table limits.
• Contribute to strategies for revenue growth and cost management.
• Foster team engagement and address feedback and issues.
• Ensure compliance with regulatory requirements within responsibility.

Conoscenze

Leadership

Communication skills

Microsoft Office

Slot systems knowledge

Table Games knowledge

Formazione

Bachelor's degree

Equivalent experience

Strumenti

Slot operating systems

Descrizione del lavoro

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Summary

The Casino Operations Assistant Shift Manager is responsible for supervising staff and assiting wiht the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.

Essential Responsibilities

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Provides oversight for the gaming floor on their assigned shift
• Effectively handles customer concerns and requests
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
• Verifies table inventories and effectively manages table limits
• Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
• Assists with the overall integrity of daily Table Games and/or Slot operations
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

BRING US YOUR BEST.

Qualification Requirements

• Must be at least 21 years of age
• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
• Must have thorough knowledge of all Table Games and Table Games/or Slots operations
• Excellent skills in both written and oral communication
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

Follow us.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

Starting at $70,720.00 annually, based on experience.