Casino Operations Shift Lead

Resorts World New York City

City of Newburgh (NY)

In loco

USD 75.000 - 110.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Resorts World New York City is seeking a Shift Manager to oversee day-to-day Casino Operations, working with the Director to implement policies and standards and train team members in technical and customer service methods.

The role requires a BA/BS in management or hospitality, 5 years of guest-service experience with 3 in a supervisory role in a casino, and the ability to obtain the NY Lottery license. Strong supervision, communication, and familiarity with slot systems are essential.

Competenze

BA/BS in management or hospitality or related field required.
Five (5) years’ experience in guest service or customer service driven industry with minimum of three (3) years in a supervisor/manager role in a casino environment.
Must be able to obtain and maintain the NY State Lottery license.

Mansioni

Oversee day-to-day operations of the Casino Operations department.
Develop and implement policies, procedures and technical standards for the department.
Train team members in technical and customer service methods to maintain high standards.
Recruit, hire, and develop staff; conduct annual performance reviews.
Maintain staffing levels and drive guest service excellence.
Respond to guest concerns professionally and resolve issues.
Ensure compliance with NY State Lottery rules and company safety standards.
Manage inventories of keys, radios, and devices; ensure asset security.