Casino Operations Lead: Guest Experience & Team

Town Pump Company; Miles City (MT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings

Flex Spending Accounts

Paid Time Off

Education Reimbursement

Job summary

Montana's Best Casinos seeks a Casino Assistant Manager to lead shift operations, supervise staff, and ensure superior guest service. You will handle customer interactions, assist with payroll and inventories, and maintain strict control of assets and cash.

The role covers scheduling, reporting, liquor audits, and staff training, with duties expanding to cover manager tasks during absences. Night/weekend shifts are required.

Qualifications

• Customer service and leadership experience in a fast-paced setting.
• Ability to train, coach, and discipline staff when needed.
• Knowledge of liquor operations and compliance preferred.

Responsibilities

• Handle customer service during shifts and screen calls.
• Assist payroll, inventories, scheduling, and reporting.
• Balance and audit shift reports and casino records.
• Prepare liquor orders and manage liquor pricing.
• Maintain asset security and cash controls.
• Train staff and cover manager duties when needed.

Skills

Customer service

Leadership

Teamwork

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Payroll software

Inventory management system

POS system

Microsoft Excel

Job description

Montana's Best Casinos seeks a Casino Assistant Manager to lead shift operations, supervise staff, and ensure superior guest service. You will handle customer interactions, assist with payroll and inventories, and maintain strict control of assets and cash.

The role covers scheduling, reporting, liquor audits, and staff training, with duties expanding to cover manager tasks during absences. Night/weekend shifts are required.