Casino Operations & Guest Services Lead

Town Pump Company; Wolf Point (MT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flex Spending Accounts

Paid time off

Education reimbursement

Job summary

Town Pump Inc. is seeking a Casino Assistant Manager to lead service excellence on shifts, handle customer interactions, and support casino operations. The role requires training across all areas to cover for the manager and to coach employees.

Responsibilities include payroll, inventories, scheduling, and performance reporting, along with liquor order preparation, audits, and pricing, ensuring compliance with state regulations and company standards.

Qualifications

• Experience in casino operations or hospitality is preferred.
• Knowledge of liquor laws and state regulations is required.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Handle customer service during shift hours and manage phone calls according to standards.
• Perform payroll, inventory, scheduling, and reporting duties as a casino assistant manager.
• Oversee liquor orders, audits, pricing, and inventory controls in the liquor store.
• Balance nightly cash, complete shift reports, and ensure security of assets.

Skills

Customer service

Leadership

Payroll & scheduling

Liquor audits

Job description

Town Pump Inc. is seeking a Casino Assistant Manager to lead service excellence on shifts, handle customer interactions, and support casino operations. The role requires training across all areas to cover for the manager and to coach employees.

Responsibilities include payroll, inventories, scheduling, and performance reporting, along with liquor order preparation, audits, and pricing, ensuring compliance with state regulations and company standards.