Casino Marketing Manager

Mohegan Sun; Wilkes-Barre (Luzerne County); On-site; USD 40,000 - 70,000; Full time

Job summary

Mohegan Sun seeks a proactive Casino Host leader to drive player development and personalized guest service. You will oversee hiring, training, scheduling and performance, while using technology to manage player accounts and marketing-approved comps.

The role emphasizes sales, negotiation, relationship building and revenue targets, with opportunities to partner across Mohegan Pennsylvania marketing efforts and budget accountability.

Qualifications

• Minimum of three years of experience in a Player Development lead role or equivalent in a casino environment.
• Strong verbal and written skills.
• Comfortable working on the phone, computer and in person.
• Sales and advanced negotiating skills, self-motivation, organization and prioritization.

Responsibilities

• Oversee Casino Host position, including hiring, training, scheduling and attendance tracking.
• Generate revenue by soliciting preferred players and building loyalty.
• Manage player accounts, gaming activity and comp availability using available technology.
• Issue compliments per policies and marketing guidelines, cultivate leads and promote return visits.
• Meet preferred guests on property and support Mohegan PA marketing efforts.
• Achieve personal revenue targets and manage budgets and expenses.

Skills

Sales & negotiation

Leadership experience

Interpersonal skills

Organization & prioritization

Verbal & written communication

Job description

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Job Duties:

Oversee Casino Host position in accordance with approved policies and procedures, including all hiring, training, scheduling, attendance tracking, evaluating and counseling. Responsible for generating revenue by soliciting preferred players (both in and out of the current database) as defined by management. Build relationships through specialized, personalized and preferential service. Use available technology to efficiently manage player accounts including, but not limited to, gaming activity, comp availability and profitably. Utilize sales skills to offer and issue complimentaries per established departmental policies and marketing guidelines. Cultivate leads, build loyalty and promote return visits to the property. Meet and greet with preferred guests when they are on property. Support all Mohegan Pennsylvania marketing efforts. Expected to meet and/or exceed personal revenue targets. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Has the ability to extend complementary services in accordance with the approved comp matrix. Responsible for budget management, expense tracking and processing for all areas and explains variances when needed. Must have strong written communications skills and be extremely detail oriented. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Performs other related duties as assigned. Resolves related patron disputes. Maintain strict confidentiality and works within boundaries of position. Projects a positive image of Mohegan Pennsylvania and the Mohegan brand on and off property.

Minimum Qualifications

Three years of previous experience in Player Development lead role or equivalent in a complex casino environment, involving extensive contact with customers. Previous leadership or team management is preferred. Strong verbal and written skills. Must be comfortable working on the phone, computer and in person. Also required are sales and advanced negotiating skills, the ability to self-motivate, organization and prioritization skills. Must be able to work various shifts, flexible hours and holidays.

Work Shift:

Regular

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