Team Member Experience, Communications and Community Relations Partner (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

Caesars Entertainment in New Orleans is seeking a Team Member Experience, Communications & Community Relations Partner to drive internal communications, engagement, and community outreach. You will collaborate with leadership, HR, and departments to enhance employee satisfaction and brand presence.

The role focuses on creating engaging programs, coordinating events, and building strong community partnerships while aligning with corporate initiatives and goals.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in employee engagement, internal communications, and community relations preferred.
• Supervisory or leadership experience preferred.
• Excellent written and verbal communication skills.
• Strong presentation and interpersonal skills.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency with Microsoft Office and communication tools.
• Ability to build relationships across all levels.

Responsibilities

• Own internal communications and employee engagement initiatives to support property goals.
• Develop and manage the Engagement and Communications Calendar.
• Design and coordinate employee recognition programs and events.
• Plan and execute on-site employee events with internal teams and vendors.
• Create and distribute timely internal messages across the property.
• Monitor communication channels and respond to employee inquiries.
• Partner with leadership to plan engagement activities and surveys.
• Develop community relations plans aligned with property objectives.
• Build relationships with community organizations and stakeholders.
• Coordinate volunteer opportunities and track participation.
• Represent Caesars New Orleans at community events and boards.
• Collaborate with Marketing to highlight community contributions.
• Manage multi-project timelines, budgets, and deliverables.

Skills

Employee engagement

Internal communications

Stakeholder collaboration

Leadership experience

Strong communication

Education

Bachelor's degree in HR/Communications/Business or related field

Tools

Microsoft Office

Job description

Team Member Experience, Communications and Community Relations Partner (Caesars New Orleans)

New Orleans, LA, United States (On-site)

Trending

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission : "Create the Extraordinary"
Our Vision : "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values : "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Team Member Experience, Communications & Community Relations Partner is responsible for driving internal communications, employee engagement, recognition programs, and community outreach initiatives for Caesars New Orleans. This role ensures a highly engaged workforce, strengthens the company’s presence within the Greater New Orleans community, and supports organizational culture through strategic communication, events, and partnerships. The position collaborates with leadership, departments, and community stakeholders to enhance employee satisfaction, promote brand reputation, and achieve property and corporate goals.

How You Will Create the Extraordinary

Employee Engagement & Internal Communications

Oversees and executes internal culture and engagement initiatives to support property goals and improve employee satisfaction scores

Develops and maintains the Engagement and Communications Calendar

Designs and coordinates property-wide employee recognition programs and engagement initiatives

Plans and executes small- and large-scale employee events in coordination with internal departments and external vendors

Creates and distributes internal communications, ensuring timely and effective messaging across the property

Monitors and manages internal communication channels (bulletin boards, email communications, announcements, employee activities, etc.)

Serves as a resource for employee questions and HR-related communication needs

Partners with leadership to plan engagement activities and recognition events

Drives participation in the annual All-In We Win Survey and other engagement surveys, with a focus on improving year-over-year scores

Ensures timely execution and follow-up of pulse surveys and employee roundtables

Community Relations & Outreach

Develops and implements strategic community relations plans aligned with corporate and property objectives

Builds and maintains strong relationships with community organizations, educational institutions, and local stakeholders

Serves as a liaison between Caesars New Orleans and the community

Identifies and coordinates employee volunteer opportunities (e.g., HERO initiatives) to enhance community involvement

Develops and manages community event calendar and tracks volunteer participation and impact

Oversees administration of charitable contributions, grassroots initiatives, and community campaigns

Represents Caesars New Orleans at community events, boards, and external engagements

Partners with organizations focused on diverse and underserved populations to support employment and procurement opportunities

Ensures compliance with all applicable community-related obligations, agreements, and corporate initiatives

Manages community relations reporting, tracking, and database administration

Collaborates with Marketing to highlight community contributions and initiatives

Project Management & Operations

Manages multiple engagement and community projects, ensuring timelines, budgets, and deliverables are met

Coordinates materials, event logistics, vendor relationships, and supplies for engagement and community initiatives

Supports HR and leadership teams with engagement, recruiting, and employee relations initiatives as needed

Maintains accurate records, reports, and program tracking metrics

Demonstrates strong organizational skills, attention to detail, and follow-through

Maintains confidentiality and exercises sound judgment in sensitive situations

Works cross-functionally with departments, leadership, corporate partners, and vendors

Acts as a role model, representing Caesars Entertainment with professionalism and integrity

Builds strong relationships with employees at all levels of the organization

Effectively communicates organizational initiatives to employees, leadership, and external stakeholders

What You Will Need

Bachelor's degree in Human Resources, Communications, Business, or a related field, or equivalent experience preferred

Prior experience in employee engagement, communications, community relations, or Human Resources preferred

Supervisory or leadership experience preferred

Excellent written and verbal communication skills

Strong presentation and interpersonal skills

Proven ability to manage multiple projects and priorities in a fast-paced environment

Strong organizational, analytical, and problem-solving skills

Proficiency in Microsoft Office (Word, PowerPoint, Excel) and other relevant communication tools

Ability to work collaboratively and build relationships across all levels

Strong attention to detail and ability to manage confidential information

Professional appearance and demeanor with a positive and energetic attitude

Additional Requirements

Must be able to stand or sit for extended periods

Must meet attendance guidelines and comply with all company, regulatory, and departmental policies Must be able to work independently.

Must be able to work at a fast pace environment

Must be able to work engagement events and some holidays

Must be able to read, write, speak and understand English.

Must be able to respond to visual and aural cues.

Must be able to maneuver to all areas of the casino.

Must be able to lift up to 10 pounds and carry up to 5 pounds.

Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service- an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.