IT Systems Administrator

Presque Isle Downs & Casino; Erie (Erie County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401k with company match

Company stock purchase plan

Paid time off

Job summary

Presque Isle Downs & Casino in Erie, PA, is seeking an IT Systems Administrator to manage all aspects of property IT systems, hardware and peripherals, and to provide primary desktop and guest support as directed. The role requires coordinating with vendors and internal teams to ensure reliable services and documentation.

The ideal candidate will have a Bachelor’s degree in computer science or equivalent, 1–3 years of technical support experience, strong troubleshooting skills, and excellent

Qualifications

• Bachelor’s degree in computer science or equivalent combination of education and technical training and experience.
• 1 - 3 years’ experience in a technical support role.
• Demonstrated intermediate-level technical skills in all platforms.
• Ability to be trained in multiple platforms.
• Basic knowledge of computer operations and users environments.
• Advanced-level skills related to troubleshooting on multiple platforms, problem determination, and restoration techniques.
• Intermediate knowledge of network topologies.
• Excellent communication skills.
• Intermediate analytical and problem solving skills.
• Must have good customer service skills.
• Must be well organized and detail oriented and be able to multi-task.
• Available to work in a 24 hour, 7 day a week environment and be on call as required.
• Ability to work in a high-pressure, fast paced environment.

Responsibilities

• Provide primary support for IT systems and hardware for the property.
• Support staff and guests with desktop and peripheral devices.
• Coordinate development efforts between end users and IT teams.
• Lead project management and planning for assigned initiatives.
• Investigate and resolve systems issues reported by clients.
• QA and document changes to applications and systems.
• Coordinate client testing and training for new or changed systems.
• Provide ad hoc reporting for client departments as needed.
• Assist in developing departmental standards, policies and procedures.
• Work with vendors to test and implement product changes.
• Act as the property advocate to ensure adequate IT support.
• Perform other duties as assigned.

Skills

Bachelor's degree

1-3 years tech support

Troubleshooting across platforms

Customer service skills

Communication skills

On-call availability

Networking basics

On-site work

Education

Bachelor's degree in computer science

Job description

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill’s Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

Title: IT Systems Administrator

Requisition ID#: 5147

Location: Erie, PA, US, 16509

Property: Presque Isle Downs Casino

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill’s Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

Benefits of being a PID team member…

• Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
• Accrual of Paid Time Off for FT and PT
• 401k with Company Match – 100% vested at sign up
• Company Stock Purchase Plan
• Team Member Engagement
• Team Member Referral Plan

Job Summary

Responsible for all aspects property support of all IT systems, equipment and peripheral devices. They are primary system expert for the specialty area of expertise. Provide hardware and software desktop support to employees and guests as directed. Repair or administer equipment and systems as needed.

Essential Duties And Responsibilities

• Provide primary support for sports wagering connectivity and the Video Distribution System.
• Provide first and second level support to users for the applications used by the company.
• Analyzes management needs regarding application systems and recommends solutions to business problems. Coordinates development efforts between the end user ("client") and IT development and support staff.
• For projects assigned, is responsible for all aspects of project management and coordination for the project. Ensures development and implementation of detailed project. Ensures development and implementation of detailed project plans, monitoring progress against the plan(s), and reporting project status to department and company management on a regular basis. Proactively identifies issues that may impact project scope or timetable to alert management to such issues.
• Investigates and evaluates systems issues reported by clients and coordinates their resolution.
• Responsible for fulfilling the quality assurance function for new and changed application systems being implemented. This includes analyzing the changes made, testing the application to ensure the system functions properly, validating they were designed in accordance with the end user or client requirements and are properly documented; develops client documentation as appropriate.
• Coordinates client testing and training for the new or changed systems. Trains staff in the use of new or changed systems as appropriate.
• Provides ad hoc reporting for client departments on an as needed basis.
• Assists in the development of departmental standards, policies and procedures.
• Work in tandem with vendor support personnel to ensure product changes are tested and successfully implemented.
• Will act as the property advocate to ensure assigned properties receive the required level of support from IT and product vendors.
• Performs other duties as assigned.

Work Conditions

REQUIRED SKILLS AND ABILITIES

Occasional evening and weekend work to meet deadlines. Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals. Physically able to participate in training sessions, presentations, and meetings.

Qualification Requirements

• Bachelor’s degree in computer science or equivalent combination of education and technical training and experience.
• 1 - 3 years’ experience in a technical support role.
• Demonstrated intermediate-level technical skills in all platforms.
• Ability to be trained in multiple platforms.
• Basic knowledge of computer operations and users environments.
• Advanced-level skills related to troubleshooting on multiple platforms, problem determination, and restoration techniques, related hardware and software products.
• Intermediate knowledge of network topologies.
• Excellent communication skills.
• Intermediate analytical and problem solving skills.
• Must have good customer service skills.
• Must be well organized and detail oriented and be able to multi-task.
• Available to work in a 24 hour, 7 day a week environment and be on call as required.
• Ability to work in a high-pressure, fast paced environment.

LANGUAGE ABILITY

Ability to read, analyze and interpret technical journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to respond to common inquiries or complaints from individuals and groups of employees, managers, or executives. Ability to effectively present information and ideas in user-friendly language.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.

Supervisory Responsibilities

No supervisory responsibilities required.

Education And Experience

• Bachelor’s degree in computer science or equivalent combination of education and technical training and experience.
• 1 - 3 years’ experience in a technical support role.

Physical Requirements & Working Conditions

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee occasionally works near moving mechanical parts. There is risk of electrical shock. The noise level is moderate most of the time, but, will be loud when on the casino floor. The employee will be exposed to cigarette smoke on the casino floor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be required to sit for extended periods of time. Employee must have excellent dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components. Employee is required to lift and transport moderately heavy objects (up to 50 lbs.), such as computers and peripherals. Employee will also have to stand, walk, reach with hands and arms, stoop, kneel and crouch in order to adequately service equipment. Employee must be able to talk and hear in order to ensure proper communication.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are an equal opportunity employer.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Erie