Casino IT & AV Technician | Help Desk Pro
Ko-Kwel Casino Resort Coos Bay
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Benefits offered by this job
Job summary
Ko-Kwel Casino Resort is seeking a Help Desk Technician to keep technology smooth and reliable across the property, from casino floor to hotel operations and entertainment venues. You will ensure desktops, AV setups, and communication systems are ready to perform, and you will resolve issues quickly, set up new tools, and keep connections stable.
Applicants should have an Associate's Degree in IT or related field and at least two years of technical support experience in an enterprise
Qualifications
- Associate's Degree in Information Technology or a related field or equivalent mix of training, certification, education, and experience.
- Two years technical support experience in an enterprise environment preferred.
- Knowledge of audio/visual and telecommunications desirable.
Responsibilities
- Provide tech support across the entire property, from casino floor to hotel operations and entertainment venues.
- Set up and maintain desktops, AV equipment, and communication systems for guests and staff.
- Assist and monitor 3rd party support providers on-site or remote.
- Maintain documentation and records per department standards.
- Ensure system standards and service delivery align with Ko-Kwel IT teams.
Skills
Education
Tools
Job description
Ko-Kwel Casino Resort is seeking a Help Desk Technician to keep technology smooth and reliable across the property, from casino floor to hotel operations and entertainment venues. You will ensure desktops, AV setups, and communication systems are ready to perform, and you will resolve issues quickly, set up new tools, and keep connections stable.
Applicants should have an Associate's Degree in IT or related field and at least two years of technical support experience in an enterprise
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