Casino IT Help Desk Technician

Ko-Kwel Casino Resort; North Bend (OR); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health care benefit

401-K retirement with 4% company match

Generous time off policy

Job summary

Ko-Kwel Casino Resort in Oregon's southern coast is seeking a Help Desk Technician to keep desktops, audio/visual setups, and communications systems running smoothly across the property. You’ll set up new tools, troubleshoot issues, and support guest and team technology needs in a fast-paced resort environment.

You'll work with the casino floor, hotel operations, and entertainment venues, maintain documentation, assist third-party providers, and ensure confidentiality and high service standards.

Qualifications

• Friendly and approachable attitude for guests and team.
• Two years technical support experience in an enterprise environment preferred.
• Associate degree or equivalent mix of training/experience in IT.
• Knowledge of audio/visual and telecommunications desirable.

Responsibilities

• Maintain desktops, audio/visual setups, and communications systems across the property.
• Set up, configure, and break down audio/visual productions for events.
• Assist, monitor, and document 3rd party support providers on-site or remotely.
• Install and maintain low voltage cabling and related plant.
• Prepare and maintain technical records per department standards.
• Coordinate IT activities with other Ko-Kwel IT teams to ensure cohesive standards.

Skills

Friendly attitude

Problem solving

Strong communication

Teamwork

Detail oriented

Multi-tasking

Customer service

Education

Associate's Degree in Information Technology

Equivalent mix of training/certification/experience

Tools

Audio/Visual equipment

Telecommunications devices

Low voltage cabling

Job description

Ko-Kwel Casino Resort in Oregon's southern coast is seeking a Help Desk Technician to keep desktops, audio/visual setups, and communications systems running smoothly across the property. You’ll set up new tools, troubleshoot issues, and support guest and team technology needs in a fast-paced resort environment.

You'll work with the casino floor, hotel operations, and entertainment venues, maintain documentation, assist third-party providers, and ensure confidentiality and high service standards.