Casino Security & Guest Safety Leader

Buffalo-Run-Casino-; Miami (FL); On-site; USD 38,000 - 55,000; Full time

Job summary

Buffalo Run Casino is seeking a Security Officer to deliver outstanding customer service while safeguarding guests, employees, and casino assets. The role requires vigilant observation, adherence to policies, and clear communication with the Security Manager and team.

The position emphasizes de-escalation techniques, incident reporting, and maintaining confidentiality in a lively casino environment. It involves standing and walking for long periods and responding to security incidents as needed.

Qualifications

• Must be at least 21 years old.
• High School diploma required.
• 1 year of prior related experience preferred.
• Must be able to obtain/maintain Gaming License.
• CPR Certification provided.
• Prolonged standing and walking are required.
• Work is performed in a casino environment with varying lighting, air quality, noise, and temperature.
• Ability to communicate effectively, both orally and in writing.

Responsibilities

• Provide outstanding customer service for guests.
• Safeguard guests, employees, and casino assets.
• Perform perimeter checks inside and outside the facility.
• Compose detailed incident reports.
• Respond promptly to security requests and de-escalate conflicts.
• Maintain confidentiality of privileged information.

Skills

Customer Service

Communication

De-escalation

Report writing

Teamwork

Observation

Education

High School diploma

Job description

Buffalo Run Casino is seeking a Security Officer to deliver outstanding customer service while safeguarding guests, employees, and casino assets. The role requires vigilant observation, adherence to policies, and clear communication with the Security Manager and team.

The position emphasizes de-escalation techniques, incident reporting, and maintaining confidentiality in a lively casino environment. It involves standing and walking for long periods and responding to security incidents as needed.