Casino Hotel Manager: Guest Experience & Operations Lead

Buffalo Run Casino & Resort; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Buffalo Run Casino & Resort in Miami seeks an experienced hotel/casino operations leader to oversee guest services, front desk, housekeeping, and facilities coordination. The role emphasizes safety, standards, and hospitality excellence.

You will recruit, train, and mentor staff, manage payroll and scheduling, ensure compliance with gaming regulations, and resolve guest concerns with urgency and care.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Requires at least 2 years of casino hotel management experience.
• 2-year business degree preferred.

Responsibilities

• Oversee guest services and hotel operations to ensure quality experiences.
• Lead and mentor a diverse team; recruit and train staff as needed.
• Manage payroll processes and staff scheduling.
• Ensure compliance with health, safety, and gaming regulations.
• Address guest complaints promptly and effectively.
• Maintain cleanliness and appearance of hotel areas and grounds.

Skills

Policy compliance

Guest service

Team leadership

Audits

Maintenance reporting

Recruitment training

Education

High school diploma or equivalent

2 years casino hotel management experience

2-year business degree preferred

Job description

Buffalo Run Casino & Resort in Miami seeks an experienced hotel/casino operations leader to oversee guest services, front desk, housekeeping, and facilities coordination. The role emphasizes safety, standards, and hospitality excellence.

You will recruit, train, and mentor staff, manage payroll and scheduling, ensure compliance with gaming regulations, and resolve guest concerns with urgency and care.