Casino Hotel Front Desk Clerk

Choctaw Casinos & Resorts; Durant (OK); On-site; USD 19,000 - 27,000; Full time

Job summary

Choctaw Casinos & Resorts in Durant, OK seeks a Hotel Front Desk Clerk to greet guests, check them in and out, and assist with inquiries to ensure satisfaction. You will report to the Hotel Shift Manager or Hotel Departmental Manager and support daily front desk operations.

The position is full-time with a start rate of $16.50/hour and requires weekend and holiday availability. Prior customer service experience and basic computer skills are essential for success in this role.

Qualifications

• Basic computer and keyboarding proficiency.
• Must be Customer-focused.
• Prior customer service experience.

Responsibilities

• Check in guest, assign room, ensure correct rate, arrange luggage.
• Issue room keys, manage wake-up calls and messages.
• Answer inquiries about hotel services, hours, dining, events, and local amenities.
• Check out guest, post charges, and settle bills.
• Compile daily records and guest accounts.
• Assign rooms and create housekeeping/maintenance lists.
• Answer calls, screen and route to rooms or staff.
• Handle guest interactions with hospitality and resolve complaints.
• Perform other duties as assigned.

Skills

Basic computer skills

Customer-focused

Prior customer service experience

Job description

Job Purpose or Objective(s):

As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager.

Start Rate: $16.50/hour | Full-Time | Variable | Must be able to work weekends & holidays

Primary Tasks

• You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.
• Issue room keys, transmit/receive telephone messages, and schedule wake-up calls.
• Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities.
• Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges.
• You will settle bills through credit card or cash transaction.
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Assign rooms and create rooming, housekeeping, and maintenance lists each day.
• Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests.
• Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints.
• Perform other responsibilities as assigned.

Job Requirements

• Basic computer and keyboarding proficiency.
• Must be Customer-focused.
• Prior customer service experience

Job Identification: 30256

Job Category: Gaming

Posting Date: 11/02/2026, 7:31 PM

Job Schedule: Full time

On-Site/Remote: On-Site