Casino Front Desk Supervisor

Choctaw Casinos & Resorts; Durant (OK); On-site; USD 22,000 - 32,000; Full time

Job summary

Choctaw Casinos & Resorts is seeking a Front Desk Supervisor to oversee front desk operations in Durant, OK, ensuring efficient service and professional excellence from staff. The role reports to the Front Office Manager/Hotel Shift Manager.

The position is full-time, on-site, with a start rate of $19.50/hour and a variable shift. Responsibilities include check-in/check-out oversight, reservation review, billing, guest feedback handling, and staff scheduling.

Qualifications

• One year of hotel front desk experience.
• Proficient with computer software and multitasking.
• Strong organizational and prioritization skills.

Responsibilities

• Monitor the check-in/check-out process and assist to expedite guest service.
• Review reservations and follow up on special requests or notes.
• Maintain direct bill accounts and vouchering and complete required paperwork while backing up front desk.
• Respond to guest comments, complaints, and concerns.
• Review daily business levels and plan solutions to expedite operations.
• Monitor staff interaction with guests and resolve discrepancies.
• Ensure staff report to work as scheduled and document tardiness/absences.
• Complete requisitions to replenish shortages or items for anticipated business.
• Review late check-out requests and communicate to housekeeping as occupancy allows.
• Perform other duties as assigned.

Skills

Computer software

Prioritization

Organization

Front desk experience

Job description

Job Purpose or Objective(s): The Front Desk Supervisor oversees front desk operations, exceeding guest expectations by providing efficient service while maintaining a standard of professional excellence for front office staff. You will report to the Front Office Manager/Hotel Shift Manager.

Start Rate: $19.50/hour | Full-Time | Variable shift

Primary Tasks

• You will monitor the check-in/check-out process; anticipate important situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Review reservation, checking for special requests, or any follow-up required.
• You will maintain all direct bill accounts, vouchering of all bills, and completion of any required paperwork while backing up front desk.
• Respond to guest comments, complaints, and concerns.
• You will review the daily business levels, anticipate important situations and plan solutions to best expedite these situations.
• Monitor the staffs' interaction with guests, ensuring prompt and service; resolve discrepancies with respective personnel.
• You will ensure staff reports to work as scheduled and document tardy and absent employees.
• Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• You will review requests for late check-outs, approve according to occupancy and communicate information to housekeeping.
• Perform other duties as assigned.

Requirements

• Computer Software Skills
• Prioritize and organize.
• One (1) year prior hotel front desk experience.

Job Identification: 32724

Job Category: Gaming

Posting Date: 11/02/2026, 2:44 PM

Job Schedule: Full time

On-Site/Remote: On-Site