VIP Telemarketing Sales & Guest Relations Host

Boyd Gaming; Saint Charles (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Boyd Gaming Corporation is seeking a VIP Telemarketing Sales Host to drive growth through targeted telemarketing within the Boyd Rewards database and to convert marketing efforts into casino trips. You will build relationships with guests, log interactions in CRM, and collaborate with property hosts and management to deliver a seamless guest experience.

The role requires excellent verbal and written communication, strong sales focus, and the ability to manage multiple initiatives while

Qualifications

• BS in Business or Marketing preferred; significant recent and relevant work experience may be substituted.
• 2 years prior experience with casino and hotel, customer service, host or VIP guest experience
• Strong attention to detail, ability to identify critical issues and opportunities, evaluate options and suggest solutions

Responsibilities

• Responsible for maintaining, developing, and growing books of business through outbound calls, direct mail, telemarketing, e-mail, texts, and personal contact.
• Builds relationships with target guests through various systems and logs contacts in the designated CRM system.
• Handles and resolves guest inquiries and addresses guest complaints in a timely, polite, and professional manner.
• Maintains high standards of courtesy, professionalism, and discretion in all communications with customers including their arrangements and finances.
• Knowledgeable of all casino events, upcoming special events and promotions and entertainment across all Boyd Gaming properties.
• Must be familiar with all casino activities and exhibit expert knowledge of the Boyd Rewards loyalty program.
• Ensures guests are aware of events and supports execution through attendance and follow-up.
• Performs other duties as assigned by management

Skills

CRM experience

Microsoft Office

Verbal and written communication

Customer service

Attention to detail

Education

BS in Business or Marketing

Job description

Boyd Gaming Corporation is seeking a VIP Telemarketing Sales Host to drive growth through targeted telemarketing within the Boyd Rewards database and to convert marketing efforts into casino trips. You will build relationships with guests, log interactions in CRM, and collaborate with property hosts and management to deliver a seamless guest experience.

The role requires excellent verbal and written communication, strong sales focus, and the ability to manage multiple initiatives while