Casino Host: VIP Guest Experience & Events

Twi1006Trwh; Oklahoma; On-site; USD 47,000 - 63,000; Full time

Job summary

Bally's Lincoln Casino Resort is seeking a Guest Services Associate to greet patrons on the casino floor, explain the Players Club, and assist with restaurant or entertainment reservations and amenities.

You will maintain knowledge of facilities and events, handle complaints, participate in special events, and ensure accurate guest records while maintaining reliable attendance. This role involves indoor, climate-controlled work with exposure to noise and smoke, and requires consistent attendance.

Responsibilities

• Maintain knowledge of the Company’s facilities and events, and advising customers of same, whenever possible.
• Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
• Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Assist guests with reservations for restaurants, entertainment venues
• Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
• Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
• Augment special events, through active participation in same.
• Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Record information on new customers, and updates Database as needed.
• Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
• Compile customer feedback and informs management of findings on a regular basis.
• Responsible for maintaining a consistent, regular attendance record.
• Other duties as assigned

Job description

Bally's Lincoln Casino Resort is seeking a Guest Services Associate to greet patrons on the casino floor, explain the Players Club, and assist with restaurant or entertainment reservations and amenities.

You will maintain knowledge of facilities and events, handle complaints, participate in special events, and ensure accurate guest records while maintaining reliable attendance. This role involves indoor, climate-controlled work with exposure to noise and smoke, and requires consistent attendance.