Casino Host

800_ilani Cowlitz Tribal Gaming Authority; Ridgefield (WA); On-site; USD 40,000 - 49,000; Full time

Job summary

ilani on the Cowlitz Reservation in Ridgefield, WA seeks a Casino Host to develop relationships with VIP guests and drive incremental revenue through personalized, high-level service. Responsibilities include managing a 400-guest book, hosting exclusive events, and maintaining exceptional guest satisfaction.

Requirements include an associate degree in hospitality and 2+ years in hospitality or casino-host roles, with strong interpersonal and communication skills.

Qualifications

• Associate degree with two years’ hospitality experience may substitute for prior casino host experience.
• Experience in a high-volume hospitality/customer service environment.
• Strong interpersonal skills to foster teamwork and guest loyalty.
• Excellent verbal and written communication abilities.

Responsibilities

• Promotes superior guest service.
• Responds to calls or texts from preferred guests outside standard hours to meet needs.
• Identify and develop high-value guests by building relationships through personalized service.
• Organize and host events for preferred guests (dinners, shows, golf, etc.).
• Manage a book of approximately 400 VIP guests; monitor gaming activity and comp/availability.
• Provide compliments based on guest play and ensure value balance.
• Cultivate leads and promote return visits to the property.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Sales skills

Communication skills

Education

Associate degree in Hospitality

Job description

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Pledge for Success: We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Responsible for generating revenue by developing relationships with preferred guests and identifying potential new VIP guests. Position requires high level customer service and sales skills to build loyalty and drive incremental revenue to ensure budgetary goals are met.

Primary Duties and Responsibilities

• Promotes superior guest service.
• This includes answering calls or texts from preferred guests outside of regularly scheduled hours to ensure their needs and standards are being met as well as providing solutions to any problems the guest may encounter.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Identify and develop high-value guests by building relationships through specialized, personalized, and preferential service.
• This may include participating in events outside of the casino such as dinners, shows/concerts, golf, etc.
• Use available technology to efficiently manage a book of approximately 400 VIP guests.
• This includes monitoring gaming activity, comp availability, and profitably.
• Provide complimentaries based on a guest’s play.
• This requires using discretion to determine the appropriate value of the compliment ensuring the compliment does not outweigh the return.
• Cultivate leads, build loyalty, and promote return visits to the property.
• This may include making cold calls and post-visit follow up calls, monitoring the casino floor, using business intelligence (BI) tools and networking to make important connections.
• Organize and host special events such as tournaments, golf outings and shows for preferred guests.
• Meet and greet with preferred guests when they are on property.
• Stimulate ilani marketing efforts through personalized outreach.
• Expected to meet and/or exceed personal revenue targets.
• Performs other duties as assigned.

Minimum Qualifications

• Associate degree with two (2) years’ hospitality experience may be substituted for previous Casino Host or hospitality experience.
• Previous experience as a Casino Host in a complex casino environment, or four (4) years’ experience in a high-volume hospitality / customer service environment, involving extensive contact with customers.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Strong customer service skills.
• Ability to build trusting and loyal relationships.
• Problem solving skills.
• Strong communication skills both verbal and written.
• Knowledgeable of gaming regulations, company internal controls, and departmental policies.
• Ability to maintain confidentiality of sensitive information.
• Must be able to work various shifts, flexible hours, and holidays.
• Must possess a valid Driver’s License.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications

• Sales and marketing experienced.
• Prior casino experience.

Work Shift

Swing (United States of America)

Wages

This role offers a starting wage of $44,200.00 annually. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.