Convention Operations Attendant

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

ilani in Ridgefield, Washington, is hiring a Convention Operations Attendant to assist with setup and maintenance of meeting and entertainment venues. You will ensure space readiness, guest service, and smooth operation of events in our Meeting and Entertainment Center and related spaces.

The role requires a strong focus on details, the ability to work across teams, and the willingness to work evenings, nights, weekends, and holidays as needed. Local candidates preferred.

Qualifications

• High school diploma or GED required, RED or FHD acceptable.
• Excellent interpersonal and guest service skills.
• Strong organizational abilities and attention to detail.
• Ability to understand and uphold brand standards.
• Flexibility for varying shifts, including weekends and holidays.

Responsibilities

• Assist with setup and breakdown of events at multiple venues.
• Provide superior guest service and respond promptly to requests.
• Maintain clean, organized meeting spaces and storage areas.
• Coordinate with departments for timing and transitions.
• Report unsafe conditions and follow safety policies.

Skills

Guest service

Interpersonal skills

Organization

Attention to detail

Education

High School Diploma / GED

Recognized Equivalent of a High School Diploma (RED) / Foreign High School Diploma (FHD)

Job description

Pledge for Success

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests.

Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

The Convention Operations Attendant is responsible for assisting with the proper set up and maintenance of all meeting and entertainment venues.

Primary Duties and Responsibilities

• Provides superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Correctly and efficiently sets up and breaks down all functions related to events in the Meeting and Entertainment Center, Cowlitz Gathering Room, and off-site events according to the banquet event order.
• Keeps meeting space and BOH storage areas clean and organized.
• Maintains familiarity with the various types of workable setups for each function room.
• Transports and stores tables, chairs, and other equipment.
• Working knowledge of meeting and event schematics and Banquet and Event Orders.
• Communicates with various departments within the set-up and break-down of events for timing and support transitions.
• Corrects and/or reports unsafe conditions or equipment immediately to a supervisor.
• Maintains constant awareness of safety and accident prevention remains properly trained in safety policies and procedures.
• Assists guests whenever possible, referring all requests which are beyond scope of responsibility immediately to the Assistant Manager; responds to requests from guests, supervisors, or management in a timely, friendly, and efficient manner.
• Completes daily reports for event tracking for the next shift.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Excellent organizational and multi-tasking skills with an emphasis on having an eye for detail.
• Must be able to understand and consistently deliver brand standard.
• Must be able to perform job functions with attention to detail, speed, and accuracy.
• Must be able to work various shifts and flexible hours, including evenings, nights, weekends (Fridays - Sundays), holidays, and overtime as needed.
• Must be able to stand, walk, bend, and move around during the entire shift.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must possess a valid Driver’s License.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift

Any (United States of America)

Wages

This role offers a starting wage of $18.28 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Location

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.

Knock, knock. Hear that sound? That's opportunity!