Casino Host

Kansas Crossing Casino + Hotel; Pittsburg (KS); On-site; USD 40,000 - 65,000; Full time

Job summary

Kansas Crossing Casino + Hotel is seeking a Casino Host to develop programs to attract high-limit players and provide personalized guest service, aiming for satisfaction and repeat visits. The role requires superb communication and judgment in interactions with high-end guests, coordinating rooms, meals, and show reservations, and supporting a cross-departmental annual business plan.

This position emphasizes hometown hospitality and delivering fun in a team that values service, integrity and

Qualifications

• Experience in hospitality or customer service.
• Strong communication and judgmental skills.
• Ability to interact with high-end guests and manage expectations.
• Confidential handling of guest information and data.

Responsibilities

• Develop programs to attract and host high-limit casino guests.
• Coordinate and communicate promotions, events, and entertainment to hosted guests.
• Arrange rooms, meals, and show reservations for guests and respond to special requests.
• Maintain accurate records and reports and participate in department planning and meetings.
• Support a positive, professional work environment and protect guest confidentiality.

Skills

Customer service

Communication

Guest relations

Problem solving

Job description

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13628485

POSITION SUMMARY

The Casino Host is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high-limit guests, and make decisions regarding the issuance of complimentary items. The Host will be expected to exemplify the company mission of providing Hometown Hospitality and delivering Fun and support the core values of Fun, Friendly and Community. The Casino Host is responsible to grow the customer data base of hosted players through one-on-one interactions with our guests and will work, cross functionally and in coordination with the all departments to develop, implement and monitor the annual business plan in order to achieve planned revenue and profits.

GENERAL ACCOUNTABILITIES

• Implement strategies and programs to cultivate the market for new and existing high-limit casino guests
• Ensure all hosted guests stay well informed of all special events, promotion and entertainment, etc that are taking place within the properties through direct mail, social media, telemarketing, etc.
• Coordinate guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Organize special function (parties, tournaments, etc.) and participates in telemarketing efforts to invite guests to special events, individual visits, and/or obtain feedback on customer satisfaction
• Assist in creation of action plans and goals of the department.
• Maintain a good communication with co-workers and maintains a positive and professional work environment.
• Facilitate the flow of information throughout the player development area by organizing and presiding over regularly scheduled meetings.
• Responsible for maintaining accurate and thorough records and reports.
• Ensure a maximum level of guest service and satisfaction with high-end guests is achieved and maintained.
• Attend Marketing meetings as a source of knowledge concerning the participation of Player Development employees in up-coming promotions.
• Responsible for achieving specific revenue goals by developing new and existing high-end play.
• Develop new premium players by identifying their interests and encouraging a higher number of return trips through, player events, personalized notes, follow-up phone calls, etc.
• Always maintain strict confidentiality of the guest information.
• Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs. Emphasizes and role models company mission of providing hometown hospitality and delivering fun.
• Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts.
• Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
• Perform all job duties in a safe and responsible manner.
• Perform other duties as may be assigned by department and/or company management.

WORKING CONDITIONS

Must have ability to:

• Accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Define problems, collect data, establish facts and draw valid conclusions.
• Use all equipment associated with the position, including but not limited to computer keyboard.
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Effectively communicate with all levels of team members as well as outside contacts.
• Resolve problems and conflicts in a diplomatic and tactful manner.
• Previous customer service experience preferred.
• Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.