Casino Manager

Fifth Street Gaming LLC; Las Vegas (NV); On-site; USD 90,000 - 150,000; Full time

Job summary

Downtown Grand in Las Vegas seeks an experienced Casino Manager to oversee day-to-day casino floor operations for slots, ETG and table games. You will manage staff, uphold game integrity, and implement promotions in collaboration with Marketing.The role requires at least 10 years in slot/table game management, strong English communication, and a Bachelor's degree preferred.

You will coordinate with Security, Surveillance, HR, Marketing and Finance to drive profitability while ensuring regulatory

Qualifications

• Must have at least 10 years of Slot and Table Game Managerial experience.
• Must be able to effectively communicate with excellent interpersonal skills.
• Able to effectively communicate in English, in both written and oral forms.
• Bachelor's or related degree preferred.
• Ability to prioritize.
• Adheres to all regulatory, company, and department policies and procedures.
• The minimum age requirement is 21.

Responsibilities

• Monitor activity on all table games; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor Standard Operating Procedures.
• Create and execute table games and slot promotions in cooperation with the marketing department.
• Maintain a detailed knowledge of upcoming casino events.
• Monitor and continually train slot and table games staff including shift managers, supervisors, dealers, ambassadors, and technicians.
• Greet and interact with guests in a professional, welcoming, and attentive manner.
• Ensure all laws, regulations, MICS and company/departmental policies are followed by staff.
• Work professionally with other departments including Security, Surveillance, Human Resources, Marketing and Finance/Cage to efficiently and properly complete day to day tasks.
• Identify advantage play and cheating techniques in a timely fashion to preserve the integrity of our games.
• Maintain a working knowledge of other departmental Standard Operating Procedures that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Review player ratings completed by Casino Floor Supervisors for accuracy.
• Ensure that all card and dice inventory is regulated.
• Order all department supplies (including cards and dice).
• Approve department schedule for shift managers, supervisors, and dealers.
• Evaluate and issue (or revoke) casino credit as appropriate.
• Effective coaching and issuance of progressive discipline as appropriate.
• Work closely with other managers and executives to identify opportunities to increase revenues and operate more efficiently thereby increasing profitability.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls, and gaming regulations.
• Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
• Direct daily operations and departmental performance consistent with the strategies and vision of the property.
• Responsible for optimization of casino floor, asset performance, game placement and product mix of slots and table games.
• Work with Director of Casino Operations to identify new products in the marketplace.
• Maintains departmental compliance with Gaming Regulations and Minimum Internal Controls and Title 31 reporting, as well as IRS and other applicable regulatory bodies.
• Perform other reasonable duties and responsibilities as requested.

Skills

Interpersonal skills

Effective communication

Team leadership

People management

English fluency

Education

Bachelor's degree preferred

Job description

It is the responsibility of the Casino Manager to oversee the day-to-day operations and manage all aspects of the casino floor and staff as it relates to Slots, ETG and Table Games. Additionally, to ensure the maintenance of an efficient and profitable operation through overall game performance, developing new strategies to enhance gaming opportunities, and evaluation/modification to floor layout.

POSITION RESPONSIBILITIES/DUTIES:

• Monitor activity on all table games; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor Standard Operating Procedures.
• Create and execute table games and slot promotions in cooperation with the marketing department.
• Maintain a detailed knowledge of upcoming casino events.
• Monitor and continually train slot and table games staff including shift managers, supervisors, dealers, ambassadors, and technicians.
• Greet and interact with guests in a professional, welcoming, and attentive manner.
• Ensure all laws, regulations, MICS and company/departmental policies are followed by staff.
• Work professionally with other departments including Security, Surveillance, Human Resources, Marketing and Finance/Cage to efficiently and properly complete day to day tasks.
• Identify advantage play and cheating techniques in a timely fashion to preserve the integrity of our games.
• Maintain a working knowledge of other departmental Standard Operating Procedures that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Review player ratings completed by Casino Floor Supervisors for accuracy.
• Ensure that all card and dice inventory is regulated.
• Order all department supplies (including cards and dice).
• Approve department schedule for shift managers, supervisors, and dealers.
• Evaluate and issue (or revoke) casino credit as appropriate.
• Effective coaching and issuance of progressive discipline as appropriate.
• Work closely with other managers and executives to identify opportunities to increase revenues and operate more efficiently thereby increasing profitability.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls, and gaming regulations.
• Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
• Direct daily operations and departmental performance consistent with the strategies and vision of the property.
• Responsible for optimization of casino floor, asset performance, game placement and product mix of slots and table games.
• Work with Director of Casino Operations to identify new products in the marketplace.
• Maintains departmental compliance with Gaming Regulations and Minimum Internal Controls and Title 31 reporting, as well as IRS and other applicable regulatory bodies.
• Perform other reasonable duties and responsibilities as requested.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

• Casino Floor Supervisor
• Dealer
• Slot Performance Supervisor

KNOWLEDGE/SKILLS/ABILITIES:

• Administrative responsibilities include but are not limited to entering payroll information, attendance and disciplinary action tracking into applicable software and files, completion of performance evaluations, scheduling, and completion of daily shift reports.
• Use all equipment associated with the position, including but not limited to the computer keyboard.
• Review and comprehend all necessary documentation.
• Always communicate effectively, with guests as well as all levels of employees.
• Communicate effectively to understand and meet the needs of preferred customers.
• Ability to effectively manage employees including necessary training and coaching with evidence of developing exceptionally motivated teams.

MINIMUM REQUIREMENTS:

• Must have at least 10 years of Slot and Table Game Managerial experience.
• Must be able to effectively communicate with excellent interpersonal skills.
• Able to effectively communicate in English, in both written and oral forms.
• Bachelor's or related degree preferred.
• Ability to prioritize.
• Adheres to all regulatory, company, and department policies and procedures.
• Must maintain the confidentiality of customer as well as company information.
• Ability to maintain and develop standard operating procedures.
• The minimum age requirement is 21.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Ability to climb stairs.
• Ability to work variable shifts/holidays based on promotional demand.
• Ability to observe and direct actions of subordinates.
• Must be able to review and comprehend all necessary documentation.
• Work effectively in a fast-paced environment.
• Must be able to work in a casino environment with smoke, loud noises, and low lighting.
• Must be able to stand and/or walk for extended periods of time.
• Ability to communicate effectively with various departments and all levels of management.
• Ability to solve routine problems.
• Ability to stay neutral in dealing with employee and/or manager grievances.
• Ability to move around work area effectively and efficiently.
• Must be able to review and comprehend all necessary documentation.
• Strong organizational skills.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Alcohol Awareness Card

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.