Executive Casino Host - Full Time (Harrah's Hoosier Park)

Caesars Entertainment; Anderson (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Caesars Entertainment is seeking an Executive Casino Host at Harrah's Hoosier Park in Anderson, IN. This on-site role focuses on building relationships with high-value players, increasing VIP activity, and delivering outstanding service to maintain top-tier client profitability.

The host will supervise none, while developing new members and coordinating events to ensure revenue growth and guest satisfaction across the casino's premium segment.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written communication.
• Bachelor's degree or equivalent education/experience.
• Strong numerical and analytical skills; able to interpret data.

Responsibilities

• Attend to the gaming amenities of the top VIPs and manage their expectations.
• Build and maintain relationships with coded VIP players to drive loyalty and revenue.
• Plan, coordinate and execute events, promotions, and sales initiatives to attract high-end players.
• Administer VIP benefits and provide personalized sales and service to VIP guests.
• Maintain proactive contact with VIP guests via calls, emails, and in-person interactions.
• Aim to meet and exceed departmental and individual sales goals.

Skills

VIP relations

Sales & upsell

Event coordination

Communication skills

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

CRM database

Job description

Executive Casino Host - Full Time (Harrah's Hoosier Park)

Anderson, IN, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Develop and increase high-end player profitability by building strong professional relationships, actively acquiring new VIP business, encouraging club card utilization, and providing superior service and recognition.

DIRECTLY SUPERVISES: None

How You Will Create the Extraordinary

• Responsible in attending to the gaming amenities of the top 1% of the casino’s database.
• Build strong relationships with their personal list of players that are specifically coded in the Executive Host’s name.
• Responsible for year-over-year revenue growth for all their coded players.
• Entrusted with the highest complimentary authority of all hosts.
• Responsible for the development of high theoretical new members.
• Assist with planning, coordination and execution of events, promotions and sales initiatives designed to attract and maintain high-end players.
• Plan and attend on and off-site VIP events, administer the benefits of the reward program and provide personalized sales and service to VIP guests.
• Maintain aggressive contact with assigned VIP guests via telemarketing, written correspondence, email and personal interaction.
• Consistently deliver on all departmental and individual sales goals.
• Serve as a player expert for casino gaming, simulcasting, and racing.
• Also Requires: ability to multi-task, keen eye for detail, excel in a fast-paced and dynamic environment, outstanding communication skills (verbal and written), strong fiscal acumen, display professionalism and maintain professional appearance.
• Other duties may be assigned at any time.

What You Will Need

• Must be 21 years of age or older
• Proficient in English verbal and written with the ability to read, analyze, and interpret common scientific and technical data, financial reports, and internal controls. Ability to respond professionally to common inquiries or complaints from customers, regulatory agencies, staff, or members of the business community. Ability to write letters and promotional materials for distribution or publication that conform to a prescribed style and format.
• Associate or bachelor’s degree from two to four-year college; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.
• Must be able to push/pull or lift up to 10 pounds and occasionally push/pull or lift up to 25 pounds.
• Ability to regularly use hands to finger, handles, or feel and talk or hear.
• Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
• Ascend and descend stairs and maintain equilibrium for an extended period. Frequently required to sit, stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission. Will require access to all general areas of the gaming and racing facility, back-of-house areas and access to Patron Management data base and marketing strategies.
• Ability to work in an environment where you are exposed to secondary smoke, occasionally exposed to outside weather conditions, and the noise level in the working environment is usually moderate.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.