Casino Guest Experience & Promotions Specialist

JACK Main; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The JACK Cleveland Casino is seeking a ClubJACK Representative to execute events and promotions, handle cashier transactions for the ClubJACK loyalty program, and greet bus patrons. The role supports sharing casino programs and promotions with players, while ensuring smooth operation in the Swag retail store and engagement with guests.

The position requires delivering exceptional guest service, adhering to policies, and collaborating across departments to enhance guest experiences during events

Qualifications

• High school diploma or GED equivalent.
• 1 year guest service experience.
• Basic computer skills (Windows-based platforms).
• Able to type 35 words per minute.
• Cash handling experience.
• Strong interpersonal and teamwork skills.
• Ability to multitask and maintain an upbeat attitude.

Responsibilities

• Execute promotions and events with urgency.
• Explain casino programs and promotions to players.
• Serve as cashier in the Swag retail store and greet bus patrons.
• Stock promotions areas and secure materials.
• Handle redemptions, comps, voids, and new accounts as directed.
• Maintain data accuracy and comply with department policies.
• Cross-sell events, dining, promotions, and amenities.
• Collaborate with departments to ensure guest satisfaction.

Skills

Independent worker

Stamina for long shifts

Calm decision making

Mobility around property

Lifting up to 50 lbs

English literacy

Multitasking

Customer service focus

Education

High school diploma or GED

1 year guest service experience

Basic computer skills

Typing 35 wpm

Cash handling experience

Strong interpersonal and teamwork skills

Tools

Microsoft Office Suite

Job description

The JACK Cleveland Casino is seeking a ClubJACK Representative to execute events and promotions, handle cashier transactions for the ClubJACK loyalty program, and greet bus patrons. The role supports sharing casino programs and promotions with players, while ensuring smooth operation in the Swag retail store and engagement with guests.

The position requires delivering exceptional guest service, adhering to policies, and collaborating across departments to enhance guest experiences during events