Promotions & Events Team - Part Time

JACK Main; Cleveland (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

JACK Casino Cleveland is hiring a Guest Service Representative to create a welcoming atmosphere for guests and support club promotions. You will assist with promotions, distribute gifts, and help guests with entry into invitation programs while maintaining accuracy in transactions.

The role requires the ability to stand for long periods, lift up to 50 lbs, and work varied shifts including weekends and holidays. Strong English and interpersonal skills are essential.

Qualifications

• Must be able to work independently.
• Stand or walk for long periods (4 hours).
• Respond calmly to conflicts and make rational decisions.
• Maneuver throughout the property via stairs or escalator.
• Lift and carry up to 50 lbs; perform related tasks.
• Read, write, speak and understand English.
• Work varied shifts, weekends and holidays.
• Cash handling experience.

Responsibilities

• Demonstrate a sense of urgency while performing duties.
• Create an atmosphere of fun and teamwork for guests.
• Promote and participate in promotions, distribute gifts, and assist with invitation programs.
• Stock and secure supplies for promotions/events and display collateral material.
• Verify monetary transactions, cash, gift cards, and lottery items per guidelines.
• Maintain data accuracy and comply with policies.
• Engage with guests to promote ClubJACK loyalty and events.
• Cross-sell events, food offerings, and amenities.
• Communicate information to co-workers and management to ensure consistency.

Skills

Independent worker

Stamina for long shifts

Conflict resolution

Lifting 50 lbs

English proficiency

Cash handling

Customer service

Multitasking

Education

High school diploma or GED

1 year guest service experience

Typing 35 wpm

Microsoft Office

Tools

Microsoft Office

Job description

Essential Functions

• Demonstrate a sense of urgency while performing duties.
• Creates an atmosphere of fun and excitement for guests and teamwork with fellow team members.
• Perform back-to-back transactions and procedures when deemed necessary. These functions may include the execution of promotions, assisting patrons participating in promotions by helping them swipe into invitation programs, distributing gifts, and aiding with any task regarding a promotion.
• Ensures that promotions/event areas are stocked with necessary supplies, decorations and secures items at conclusion of promotion/event. Also ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project.
• Be proficient in redemptions, comps, voids, new accounts, reprints and perform all transactions in accordance with department guidelines.
• Ensure that the accuracy and integrity of data is properly maintained.
• Complies with all state, federal and regulatory policies and procedures.
• Verifies all monetary funds, gift cards, lottery tickets, and items with cash value are accounted for at the beginning and end of each shift. Also, ensures the accountability of all transactions through verification and documentation of exchanges.
• Ability to adapt quickly to rapidly changing business levels and values the differences of others.
• Attend department meetings and information sessions.
• Greets and welcomes guests with a smile as a company representative.
• Serves as a guest service role model for other team members.
• Understands, values, and supports ClubJACK loyalty program and special events, promotions, and player programs.
• Constantly seeks ways to improve friendly, helpful service and reduce guest waiting time to positively impact department’s guest service ratings.
• Effectively and enthusiastically communicates the benefits of the guest loyalty program and provides players with a compelling reason to play at JACK Casino Cleveland every time.
• Cross sells property events, food offerings, promotions, and amenities.
• Ensures each guest’s interaction results in their increased confidence in the ClubJACK program.
• Is knowledgeable about competitors’ programs and can make favorable comparisons.
• Promotes and executes guest promotions flawlessly.
• Collaborates with workgroup and all support departments to ensure guest satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.

Knowledge, Skills & Abilities

• Must be able to work independently.
• Must be able to stand or walk for long periods of time (4 hours); sitting is not always permissible and depends on the team member’s assigned role for their specific shift.
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and can push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education and Experience

• High school diploma or GED equivalent
• 1 year guest service experience
• Basic computer skills (WORD, EXCEL, PowerPoint, etc.)
• Able to type 35 words per minute
• Cash handling experience
• Ability to maintain composure and excellent guest relations under all circumstances
• Strong interpersonal and teamwork skills
• Taking direction from multiple Leads/Supervisors/Managers from multiple areas
• Maintain an upbeat and positive attitude across multiple tasks and environments
• Ability to multi-task
• Shift Flexibility
• Must be 21 years of age

Required Certification/License

• Ability to obtain a Gaming Occupational License within the State of Ohio.