Casino Guest Experience & Loyalty Advocate

Delta Downs Racetrack Casino Hotel; Vinton (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Delta Downs Racetrack Casino Hotel in Louisiana seeks a Customer Service Associate to engage guests on the casino floor, answer questions, and promote the Players' Club. You will recruit new members, support events, and ensure an outstanding guest experience.

You must have 1–2 years of customer service, a HS diploma or GED, and be flexible with schedule. Proficiency with standard office software and databases is expected.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience.
• Excellent oral and written communication skills.
• Must be able to obtain any necessary certifications and/or licenses.

Responsibilities

• Engage guests on the casino floor and address their questions.
• Deliver outstanding service and promote Players' Club benefits.
• Recruit new members via direct mail, telemarketing, and outreach.
• Explain the Players' Club point system and prize redemption.
• Coordinate with Casino and Slot Hosts to create memorable events.

Skills

Customer service

Communication skills

Interpersonal skills

Flexible schedule

Office software

Certifications/licenses

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Database systems

Email systems

Presentation software

Job description

Delta Downs Racetrack Casino Hotel in Louisiana seeks a Customer Service Associate to engage guests on the casino floor, answer questions, and promote the Players' Club. You will recruit new members, support events, and ensure an outstanding guest experience.

You must have 1–2 years of customer service, a HS diploma or GED, and be flexible with schedule. Proficiency with standard office software and databases is expected.