Front Desk Agent - Hotel Operations

Hard Rock Hotel & Casino Ottawa; Bristol (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Front Desk Agent to ensure accurate room ratings, maintain the room rack, and provide exceptional guest service. You will answer calls, respond to guest requests, assist with video check-out, and run required reports to verify correct room rates.

The role requires a High School Diploma or equivalent, front desk or hotel experience preferred or an equivalent combination; Bachelor’s degree is preferred.

Qualifications

• High School Diploma or equivalent required; front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Bachelor’s degree preferred.

Responsibilities

• Checking out vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Running alert date reports
• Reviewing out-of-order and off-market rooms on a daily basis for validity.
• Answering incoming phone calls and responding to guest requests.
• Responding to guests checking out via video check-out.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned.

Skills

Front desk experience

Customer service

Mathematical skills

Education

High School Diploma

Bachelor's degree preferred

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times.

Essential Job Functions:

• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Running alert date reports
• Reviewing out-of-order and off-market rooms on a daily basis for validity.
• Answering incoming phone calls and responding to guest requests.
• Responding to guests checking out via video check-out.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned.

Qualifications:

High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred.

Additional Requirements:

• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

PAY RANGE:

$14 - $19/Hourly