Casino Food & Beverage Operations Lead

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free health coverage (medical/dental/v

Free meal during shift

401(k) with match

Tuition reimbursement

Wellbeing reimbursements

Team member assistance program

Performance awards

Flexible spending / dependent care

Career advancement

Discounts on dining and gift shop

Job summary

Nisqually Red Wind Casino is seeking a capable Front of House Supervisor to oversee food, beverage, and retail venues, ensuring safe, compliant operations and exceptional guest experiences.

The role requires leadership, strong communication, and the ability to manage multiple tasks across shifts, including weekends and holidays. Training and career growth opportunities are provided in a dynamic casino environment.

Qualifications

• High school diploma or GED certificate.
• 1 year of high-volume restaurant/bar supervisory experience or leadership.
• Excellent verbal and written communication skills.
• Excellent guest service skills.
• Experience in decision making.
• Experience in problem solving.
• Food Handler's permit.
• Class 12 Mixologist permit.
• Basic math skills.
• Inventory Experience.
• Intermediate computer knowledge.
• Knowledge and experience using a P.O.S. system.
• Ability to multi-task, work efficiently, and in a consistent manner.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Responsibilities

• Supervise the food, beverage, and retail venues during assigned shift.
• Ensure department complies with health and safety regulations for Team Members and Guests.
• Ensure compliance with laws regarding alcohol service.
• Handle team member disputes promptly.
• Serve as liaison when Guests have complaints or concerns.
• Act as a hands-on shift supervisor.
• Assist in hiring and training Team Members and ongoing training.
• Ensure subordinates work productively.
• Maintain open, welcoming atmosphere.
• Promote guest and team member relations with prompt, courteous service.
• Maintain highest standards of personal appearance.
• Communicate all Guest service hurdles.
• Ensure all Casino policies are followed.
• Coordinate with Food Operations Manager to order par lists.
• Monitor and rotate stock.
• Conduct regular inventory audits to track usage and minimize waste.
• Perform pre-shift huddles.
• Ensure high quality service, food and beverage presentations, cleanliness, and guest service standards.
• Coach, counsel, and administer disciplinary actions as needed.
• Complete daily shift reports.
• Maintain professional attitude with Team Members and Guests.
• Plan schedules and daily assignments for team members.
• Perform team member evaluations.
• Knowledge of casino promotions.
• Perform other duties as assigned.

Skills

Leadership

High-volume supervision

Guest service

Communication

Problem solving

Decision making

Food handler permit

Mixologist permit

Inventory

POS system

Multi-tasking

Team coaching

Education

High school diploma or GED

Tools

POS system

Job description

Nisqually Red Wind Casino is seeking a capable Front of House Supervisor to oversee food, beverage, and retail venues, ensuring safe, compliant operations and exceptional guest experiences.

The role requires leadership, strong communication, and the ability to manage multiple tasks across shifts, including weekends and holidays. Training and career growth opportunities are provided in a dynamic casino environment.