Food & Beverage Supervisor

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free health coverage (medical/dental/v

Free meal during shift

401(k) with match

Tuition reimbursement

Wellbeing reimbursements

Team member assistance program

Performance awards

Flexible spending / dependent care

Career advancement

Discounts on dining and gift shop

Job summary

Nisqually Red Wind Casino is seeking a capable Front of House Supervisor to oversee food, beverage, and retail venues, ensuring safe, compliant operations and exceptional guest experiences.

The role requires leadership, strong communication, and the ability to manage multiple tasks across shifts, including weekends and holidays. Training and career growth opportunities are provided in a dynamic casino environment.

Qualifications

• High school diploma or GED certificate.
• 1 year of high-volume restaurant/bar supervisory experience or leadership.
• Excellent verbal and written communication skills.
• Excellent guest service skills.
• Experience in decision making.
• Experience in problem solving.
• Food Handler's permit.
• Class 12 Mixologist permit.
• Basic math skills.
• Inventory Experience.
• Intermediate computer knowledge.
• Knowledge and experience using a P.O.S. system.
• Ability to multi-task, work efficiently, and in a consistent manner.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Responsibilities

• Supervise the food, beverage, and retail venues during assigned shift.
• Ensure department complies with health and safety regulations for Team Members and Guests.
• Ensure compliance with laws regarding alcohol service.
• Handle team member disputes promptly.
• Serve as liaison when Guests have complaints or concerns.
• Act as a hands-on shift supervisor.
• Assist in hiring and training Team Members and ongoing training.
• Ensure subordinates work productively.
• Maintain open, welcoming atmosphere.
• Promote guest and team member relations with prompt, courteous service.
• Maintain highest standards of personal appearance.
• Communicate all Guest service hurdles.
• Ensure all Casino policies are followed.
• Coordinate with Food Operations Manager to order par lists.
• Monitor and rotate stock.
• Conduct regular inventory audits to track usage and minimize waste.
• Perform pre-shift huddles.
• Ensure high quality service, food and beverage presentations, cleanliness, and guest service standards.
• Coach, counsel, and administer disciplinary actions as needed.
• Complete daily shift reports.
• Maintain professional attitude with Team Members and Guests.
• Plan schedules and daily assignments for team members.
• Perform team member evaluations.
• Knowledge of casino promotions.
• Perform other duties as assigned.

Skills

Leadership

High-volume supervision

Guest service

Communication

Problem solving

Decision making

Food handler permit

Mixologist permit

Inventory

POS system

Multi-tasking

Team coaching

Education

High school diploma or GED

Tools

POS system

Job description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• Paid Time Off
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE:

To supervise the Front of House Operations in all food, beverage and

retail venues, while maintaining an environment that creates exciting and incredible experiences

for both our team members and guest.

Our Mission:

To enhance continued economic viability and quality of life for the Nisqually Indian

Tribe, our Team Members, and the neighboring communities.

Our Vision:

Creating incredible experiences.

Our Core Values:

Integrity, Communication, Accountability, Respect, Teamwork.

JOB SUMMARY:

The primary responsibility is for efficient and proper operations in all food,

beverage, and retail venues. Exhibit knowledge of product lines, prices, and full awareness of

safety, sanitation, alcohol service laws, and regulations. Provides efficient and smooth guest

service according to the standards required by the NRWC, while promoting and exhibiting

excellent Guest Service to all the NRWC team members and guests.

Requirements

QUALIFICATIONS

Required skills and knowledge:

• High school diploma or GED certificate.
• 1 years of high-volume restaurant/bar supervisory experience or combined experience in a leadership role.
• Excellent verbal and written communication skills.
• Excellent guest service skills.
• Experience in decision making.
• Experience in problem solving.
• Food Handler's permit.
• Class 12 Mixologist permit.
• Basic math skills.
• Inventory Experience.
• Intermediate computer knowledge.
• Knowledge and experience using a P.O.S. system.
• Ability to multi-task, work efficiently, and in a consistent manner.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Preferred skills and knowledge:

• 3 years of supervisory experience in a multi-venue full-service restaurant facility and/or casino operation.
• 2 years of high-volume restaurant/bar management experience.
• 1 year of retail sales experience.
• College level or accredited training course(s) in related fields of business management.

PHYSICAL REQUIREMENTS:

• Ability to bend, reach, push, pull, squat and lift up to 50 pounds.
• Ability to stand and/or walk for assigned shift.
• Ability to reach with hands and arms.
• Manual and finger dexterity for operation of personal computer and routine paperwork.
• Ability to tolerate a noisy, smoke-filled environment.

ESSENTIAL FUNCTIONS OF THE JOB:

• Supervise the food, beverage, and retail venues during assigned shift.
• Ensure department complies with all regulations regarding health and safety for Team Members and Guests.
• Ensure compliance with all laws regarding alcohol service.
• Handle team member disputes in a timely manner.
• Acts as an intermediary when Guests have a complaint or concern.
• Function as a hands-on shift supervisor.
• Assist in the hiring and training of new Team Members as well as the continuous training of existing Team Members.
• Ensures that subordinates are always working productively.
• Ensures an open and welcoming atmosphere.
• Promotes positive guest and team member relations through prompt, courteous, and efficient service. Ensures the highest standards of personal appearance are maintained.
• Communicate all Guest service hurdles.
• Ensure all Casino policies and procedures are being followed.
• Work with Food Operations Manager and F&B Purchaser (If needed) to order established par lists.
• Monitors and rotates stock.
• Conduct regular inventory audits to track usage and minimize waste.
• Perform pre-shift huddles.
• Ensure that the high quality of service, food and beverage presentations, cleanliness, and Guest service standards are being met in all food, beverage and retail venues.
• Responsible for team member coaching, counseling, and administering disciplinary actions in a consistent and timely manner.
• Complete daily shift reports.
• Maintain a positive and professional approach with Team Members and Guests. Provide exceptional guest service and lead the team to do the same.
• Plan and prepare schedules and coordinate daily assignments and activities of team members to meet the needs of the venues.
• Perform team member evaluations.
• Knowledge of casino promotions.
• Perform other duties as assigned.

NATIVE AMERICAN HIRING PREFERENCE

Rev: 7/26/24