Casino Floor Supervisor: Guest Experience Leader

Park West Casinos, Inc.; Livermore (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Park West Casinos, Inc. is seeking a dynamic Casino Supervisor to lead casino floor staff and uphold policies while delivering exceptional guest service. The role centers on the operations of a California card room and requires supervision across shifts to maintain service quality.

The ideal candidate has management or hospitality experience, can work evenings and weekends, and will pass drug, background, and credit checks plus obtain a California gambling permit. Equal opportunity employer.

Qualifications

• Bachelor’s degree or equivalent experience in management, hospitality services, business administration, or a related field to gaming preferred.
• Open availability. Must be able to work evenings, weekends, and holidays.
• Must obtain a California gambling establishment employee permit.

Responsibilities

• Keep a high profile on the gaming floor while ensuring guests are greeted and complaints resolved in a timely manner.
• Learn all House Rules, P&P's, and collection structures.
• Keep the podium balanced; maintain accurate shift report, time off and sick reports, overtime logs, and other reports as necessary.
• Monitor payouts on the tables to ensure proper amounts are paid to customers.
• Supervise personnel and efficient operation of facilities during an assigned shift, working in conjunction with department managers and the General Manager.
• Maintain a high standard of guest service within the casino and actively promote positive customer and employee relations by walking the floor and ensuring excellent customer service.

Skills

Open availability

Guest service

Education

Bachelor’s degree or equivalent

Job description

Park West Casinos, Inc. is seeking a dynamic Casino Supervisor to lead casino floor staff and uphold policies while delivering exceptional guest service. The role centers on the operations of a California card room and requires supervision across shifts to maintain service quality.

The ideal candidate has management or hospitality experience, can work evenings and weekends, and will pass drug, background, and credit checks plus obtain a California gambling permit. Equal opportunity employer.