Casino Floor Operations Lead — Payouts & Guest Support

Cactus Petes Resort Casino; Jackpot (NV); On-site; USD 30,000 - 42,000; Full time

Job summary

Cactus Petes Resort Casino is seeking a casino operations professional with at least two years of casino floor experience. You will verify payouts, assist slot attendants and dealers, and monitor performance across the floor.

You will also cover shifts for managers and support patrons with general casino questions. The role requires strong organizational and communication skills, the ability to write reports and procedures, and diplomacy in handling guest and staff interactions.

Qualifications

• Two or more years’ experience in a casino environment in slots, table games, or slot performance.
• Proficient computer skills including Microsoft Office software (Word, Excel and Outlook).
• Must have excellent organizational and communication skills.
• Ability to write reports, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated intermediate level of competence in ambition, customer service, engagement, leadership, business reasoning and emotional intelligence.

Responsibilities

• Verifies and authorizes jackpot payouts.
• Supports and assists slot attendants and dealers on the casino floor.
• General monitoring of job performance of slot service specialists.
• Covers shifts for shift managers as needed.
• Assists casino patrons with general questions concerning the casino.
• Responsible for all activity that transpires on the casino floor relative to Slots and/or Table Games.
• Informs and communicates all pertinent information to the Casino Manager.
• Observes, verifies and supervises payout transactions relative to Slots/and or Table Games.
• Oversees all significant monetary exchanges to ensure prompt and accurate execution of transactions.
• Completes daily personnel assignments and re-assigns personnel based on business volumes, including but not limited to Early Outs and the opening and closing of games.
• Communicates interdepartmentally on an ongoing basis with departments such as Marketing, Security and Surveillance.
• Completes performance appraisals for direct reports, providing clear direction as needed to meet departmental standards and achieve both departmental and company goals.

Job description

Cactus Petes Resort Casino is seeking a casino operations professional with at least two years of casino floor experience. You will verify payouts, assist slot attendants and dealers, and monitor performance across the floor.

You will also cover shifts for managers and support patrons with general casino questions. The role requires strong organizational and communication skills, the ability to write reports and procedures, and diplomacy in handling guest and staff interactions.