Casino Floor Leader - Slots, Revenue & Guest Experience

Terrible's; Carlin (NV); Presencial; USD 100.000 - 140.000; Jornada completa

Descripción de la vacante

Terrible's in Carlin, NV seeks a Casino Manager to oversee the casino floor operations with a primary focus on slot machine performance, revenue generation, guest satisfaction, and regulatory compliance. You will lead Slot Attendants, Supervisors, and other staff to maximize profitability and ensure high standards of service.

The role requires strong financial leadership, strategic thinking, and excellent communication to uphold Terrible's standards, maintain internal controls, and ensure

Formación

• Must be at least 21 years of age.
• Five to seven years of gaming industry experience.
• Minimum of three (3) years of supervisory or management experience in a casino environment.
• Demonstrated experience of overseeing casino floor operations and gaming personnel.
• Strong financial management skills, including budgeting, expense control, and P&L analysis.
• Working knowledge of Nevada gaming regulations, internal controls, and compliance standards.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Must be willing and able to work flexible schedules, including evenings, nights, weekends, and holidays.

Responsabilidades

• Oversee daily casino floor operations to ensure efficiency, profitability, and compliance with established company standards.
• Monitor and analyze slot machine performance, including coin-in, hold percentages, revenue, and other key performance indicators.
• Evaluate slot floor layouts, game placement, and machine performance to identify opportunities for increased revenue and improved guest engagement.
• Ensure gaming equipment and systems are well maintained and casino floor operations run efficiently.
• Identify operational challenges and implement solutions that improve productivity and overall casino performance.
• Manage casino financial performance, including revenue, operating expenses, labor costs, and departmental budgets.
• Review and analyze Profit and Loss (P&L) statements and develop strategies to achieve financial objectives.
• Monitor labor expenses and utilize labor management practices to maintain appropriate staffing levels.
• Prepare and present operational and financial reports to senior management.
• Identify business trends, revenue opportunities, and areas requiring improvement.
• Provide leadership, direction, and accountability to casino team members and departmental supervisors.
• Recruit, interview, select, train, and develop qualified employees.
• Establish performance expectations and ensure employees consistently meet company standards.
• Coach, counsel, and address employee performance issues through appropriate corrective action when necessary.
• Promote teamwork, accountability, professionalism, and a positive working environment.
• Ensure appropriate staffing levels and scheduling to support business demands.
• Maintain a visible presence on the casino floor and ensure exceptional guest service.
• Address and resolve guest concerns, complaints, and service issues promptly and professionally.
• Promote a welcoming environment by demonstrating a positive attitude, genuine care for others, and enthusiasm for delivering an outstanding guest experience.
• Ensure team members consistently demonstrate professionalism and provide service that reflects Terrible’s standards.
• Ensure casino operations comply with all applicable Nevada Gaming Control Board (NGCB) regulations, Minimum Internal Control Standards (MICS), approved Internal Control Procedures (ICPs), and company policies.
• Maintain knowledge of Responsible Gaming practices, AML requirements, and applicable gaming compliance standards.
• Ensure all required gaming documentation, procedures, and operational records are properly maintained.
• Maintain compliance with Health Department regulations and applicable workplace safety requirements.
• Ensure all employees maintain current and valid work cards, certifications, and required licenses.
• Communicate compliance concerns and operational issues through the appropriate management channels.
• Participate in the recruitment and selection process by interviewing prospective team members.
• Evaluate candidates to ensure they possess the qualifications, skills, and abilities necessary to meet the requirements of their positions.
• Partner with HR and Talent Acquisition to support staffing needs and maintain appropriate departmental headcount.
• Stay informed of emerging gaming technologies, slot systems, equipment, and industry trends.
• Identify opportunities to improve operational processes, enhance gaming technology, and increase departmental efficiency.
• Support the implementation of new gaming systems, equipment, and operational initiatives.

Conocimientos

Leadership

Communication

Financial analysis

Operational excellence

Regulatory compliance

Strategic planning

Customer service

Herramientas

Slot systems

Microsoft Office

Descripción del empleo

Terrible's in Carlin, NV seeks a Casino Manager to oversee the casino floor operations with a primary focus on slot machine performance, revenue generation, guest satisfaction, and regulatory compliance. You will lead Slot Attendants, Supervisors, and other staff to maximize profitability and ensure high standards of service.

The role requires strong financial leadership, strategic thinking, and excellent communication to uphold Terrible's standards, maintain internal controls, and ensure