Casino Field Service Technician — Travel‑Ready

GamblingCareers.com; Las Vegas (NV); Presencial; USD 28.000 - 41.000; Jornada completa

Descripción de la vacante

Aristocrat Gaming in Las Vegas is seeking a Field Service Technician to install, troubleshoot, and maintain gaming machines in casino environments. You will travel regionally to service customers and complete a structured 6-month hands-on and virtual training program.

The entry-level role emphasizes problem-solving, customer service, and adherence to safety guidelines while developing essential technical skills in electronics and gaming hardware.

Formación

• High school diploma, GED, or equivalent work experience.

Responsabilidades

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed to complete the installation.
• Gather and report accurately on service activities by using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat’s Safety Guidelines.

Conocimientos

Customer focus

Problem solving

Communication skills

Self-motivation

Adaptability

Travel readiness

Educación

High school diploma or GED

Descripción del empleo

Aristocrat Gaming in Las Vegas is seeking a Field Service Technician to install, troubleshoot, and maintain gaming machines in casino environments. You will travel regionally to service customers and complete a structured 6-month hands-on and virtual training program.

The entry-level role emphasizes problem-solving, customer service, and adherence to safety guidelines while developing essential technical skills in electronics and gaming hardware.