Casino Event Staff: Guest Experience & Setup

Northern Waters Casino; Watersmeet Township (MI); In loco; USD 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Meal Discounts

Gas Discount

Golf Discounts

Paid Lunch

Paid Holidays

Access to training programs

Descrizione del lavoro

Northern Waters Casino Resort in Watersmeet, MI, seeks event staff to help manage casino Special Events. Under the General Manager or Event Supervisor, you will provide guests with a positive impression and coordinate setup and service for scheduled events.

The role emphasizes exceptional guest service, safety, and adherence to policies, with duties ranging from greeting guests to coordinating venues and assisting with food service as needed.

Competenze

• Experience in prior customer service.
• Demonstrated strong customer service skills.
• Must have a friendly disposition and a smile.
• Must be able to stay calm in stressful, fast-paced situations.
• Experienced dealing effectively with conflict.
• Must pass background checks and other pre-employment screenings.

Mansioni

• Provide excellent Guest Service through active engagement and positive attitude.
• Enthusiastically greet and direct guests while performing assigned tasks.
• Provide guests with accurate event and venue information.
• Enforce facility policies and procedures.
• Identify and respond to emergencies according to emergency protocols. Involve area Supervisor as needed.
• Serve guests and run food as required.
• Set-up, tear down, bus and serve at company events.
• Any duties assigned by leadership to provide a great guest experience.
• Proactively approach guests that may have an issue and/or complaint.
• Creatively resolve issues/complaints and involve area Supervisor as needed.
• Unloading and loading of trucks for the Events.
• Assist in setting up venues including chairs, tables, stages, and light and sound equipment.
• Shall be required to read, implement, and adhere to all NWCR Policies and Procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook, Custodial Department Policy and Procedure Manual.

Conoscenze

Customer service

Friendly demeanor

Calm under pressure

Conflict resolution

Background checks

Pre-employment screenings

Formazione

High School Diploma or GED

Descrizione del lavoro

Northern Waters Casino Resort in Watersmeet, MI, seeks event staff to help manage casino Special Events. Under the General Manager or Event Supervisor, you will provide guests with a positive impression and coordinate setup and service for scheduled events.

The role emphasizes exceptional guest service, safety, and adherence to policies, with duties ranging from greeting guests to coordinating venues and assisting with food service as needed.