Night Auditor & Guest Experience Specialist

Northern Waters Casino; Watersmeet Township (MI); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Employee meal discounts

Gas Discount at Citgo C-Store

Golf Discounts

Paid Lunch

Paid Holidays

Access to training programs

Fun, safe, fast paced work environment

Zusammenfassung

Northern Waters Casino Resort in Watersmeet, MI is seeking a Night Auditor to greet and register guests, provide outstanding service during their stay, and settle guest accounts on the night shift. The position requires accuracy, adherence to policies, and professional presentation in a hospitality-forward environment.

The role is full-time within the Hotel department with a focus on supporting overnight operations and guest satisfaction.

Qualifikationen

• Must have a High School diploma or GED.
• Must be computer literate and able to use standard hotel software.
• Must be able to work flexible hours and pass background checks for Gaming license.
• Preference for excellent customer service and consistent work history.

Aufgaben

• Greet and register guests and provide outstanding service during their stay.
• Settle guest accounts and reconcile guests’ charges on night shift.
• Read, adhere to all policies and procedures and maintain professional appearance.
• Make and modify reservations and handle monetary transactions accurately.
• Attend required meetings and training as directed by management.

Kenntnisse

Guest service

Interpersonal skills

Communication skills

Flexible hours

Customer focus

Ausbildung

High School diploma or GED

Tools

Computer literacy

Jobbeschreibung

Northern Waters Casino Resort in Watersmeet, MI is seeking a Night Auditor to greet and register guests, provide outstanding service during their stay, and settle guest accounts on the night shift. The position requires accuracy, adherence to policies, and professional presentation in a hospitality-forward environment.

The role is full-time within the Hotel department with a focus on supporting overnight operations and guest satisfaction.