Casino Environmental Services Lead

Wind Creek Hospitality; Bethlehem (Northampton County); On-site; USD 52,000 - 72,000; Full time

Job summary

Wind Creek Bethlehem is seeking a Supervisor - Environmental Services to oversee daily operations for Public Areas and Casino. You will supervise cleaning specialists, conduct inspections, train staff, and ensure compliance with Wind Creek policies and regulatory standards.

Strong leadership and guest-service focus are essential. The role emphasizes on-floor supervision 90% of time, maintaining high cleanliness, addressing guest concerns, and coordinating department activities to meet deadlines

Qualifications

• Two (2) years experience in janitorial position.
• One (1) year experience in guest relations training.

Responsibilities

• supervise Specialist - Cleaning ~90% on floor.
• Maintain high cleanliness standard in Public Areas and Casino.
• Complete daily inspection forms.
• Track attendance and coordinate breaks.
• Train and coach staff to established standards.
• Enforce company policies and conduct.
• Conduct new hire training and ensure performance reviews.
• Resolve guest complaints and ensure guest satisfaction.

Skills

Leadership

Training & coaching

Inspection & quality control

Guest satisfaction

Communication (English)

Education

High School diploma or equivalent

Tools

Cleaning equipment operation

Chemical handling

Job description

Wind Creek Bethlehem is seeking a Supervisor - Environmental Services to oversee daily operations for Public Areas and Casino. You will supervise cleaning specialists, conduct inspections, train staff, and ensure compliance with Wind Creek policies and regulatory standards.

Strong leadership and guest-service focus are essential. The role emphasizes on-floor supervision 90% of time, maintaining high cleanliness, addressing guest concerns, and coordinating department activities to meet deadlines