Casino Beverage Server: Guest Satisfaction & Service

Default Brand; California; On-site; USD 21,000 - 30,000; Full time

Job summary

Default Brand in California seeks a friendly beverage server to greet guests, pour drinks, and ensure guest satisfaction in a casino resort setting. You will handle POS entries, maintain station cleanliness, and assist during events; prior customer service preferred; must be 21+ with TIPS certification.

Strong interpersonal skills and the ability to work flexible shifts are valued. This role offers on-site service in a dynamic casino environment with opportunities for growth.

Qualifications

• Must have at least three months of customer service experience.
• Must be at least 21 years of age.
• TIPS Alcohol Awareness Certificate is required.
• Ability to read and interpret safety rules and procedures; write routine reports.

Responsibilities

• Greet guests in a friendly, courteous manner and explain promotions.
• Replenish beverages and check guest satisfaction.
• Carry a 14-inch service tray with up to 10 drinks.
• Check and maintain proper setup and cleanliness of service station before, during and after shift.
• Maintain cleanliness of guest areas and remove empties.
• Respond to guest questions about casino features and directions.
• Provide clear directions to casino facilities and nearby attractions.
• May assist with special events such as banquets or concerts.
• Ring beverages into the POS system.
• Follow the established rotation schedule for beverage service.
• Deal with customers with patience and diplomacy within casino guidelines.

Skills

Customer service

Communication

Cash handling

Education

TIPS Alcohol Awareness Certificate

Tools

POS system

Job description

Default Brand in California seeks a friendly beverage server to greet guests, pour drinks, and ensure guest satisfaction in a casino resort setting. You will handle POS entries, maintain station cleanliness, and assist during events; prior customer service preferred; must be 21+ with TIPS certification.

Strong interpersonal skills and the ability to work flexible shifts are valued. This role offers on-site service in a dynamic casino environment with opportunities for growth.