Guest Beverage Concierge

Cache-Creek-Casino-Resort; California; On-site; USD 21,000 - 28,000; Full time

Job summary

Cache Creek Casino Resort in California is seeking a friendly beverage server to provide timely service, greet guests, and explain promotions. You will maintain clean service stations and ensure proper setup throughout the shift.

You must carry a 14" tray with up to 10 drinks, ring beverages into the POS, and follow the rotation schedule. Applicants should have at least three months of customer service experience and be at least 21 years old. A TIPS certificate is required.

Qualifications

• Must have three months of customer service experience.
• Must be at least 21 years of age.
• TIPS Alcohol Awareness Certificate.

Responsibilities

• Greet guests in a friendly and courteous manner and explain all special promotions.
• Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.
• Must carry 14" service tray with maximum of 10 drinks.
• Check and maintain proper setup and cleanliness of service station before, during and after shift.
• Maintain cleanliness of guest areas at all times including removing empty glasses/bottles and cleaning ashtray.
• Respond to guest inquiries regarding casino features, promotions, services and assistance.
• Provide clear and understandable directions to casino resort facilities and nearby attractions.
• May be required to work special events such as banquets, concerts, etc.
• Must ring all beverages served into the POS system.
• Follow the established rotation schedule for beverage service.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns within casino resort guidelines.

Skills

Customer service

Job description

Cache Creek Casino Resort in California is seeking a friendly beverage server to provide timely service, greet guests, and explain promotions. You will maintain clean service stations and ensure proper setup throughout the shift.

You must carry a 14" tray with up to 10 drinks, ring beverages into the POS, and follow the rotation schedule. Applicants should have at least three months of customer service experience and be at least 21 years old. A TIPS certificate is required.