Department Manager - B2B Collections (Hybrid)

Enova International; Denver (CO); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Sabbatical program

Paid holidays

Job summary

Enova International is seeking a Department Manager - B2B Collections to lead the Small Business collections team across early, mid and late stage processes. You will drive real-time workflows, remove bottlenecks, and set the strategy for scalable growth while reporting to the Senior Manager, Small Business Collections and Recovery.

You will build leadership depth, partner with cross-functional teams, set goals, and coach staff to meet performance standards.

Qualifications

• 7+ years of leadership experience in Consumer and/or B2B Collections, including multi-layer leadership and large teams.
• Experience in fintech, digital lending, or a customer-oriented bank.
• Ability to build strong relationships with internal and external partners.
• Ability to resolve problems quickly and adapt to changes.
• Familiarity with US regulatory landscape for collections (FDCPA, state rules).
• Interest in incorporating AI to improve borrower service.

Responsibilities

• Lead Collections Operations including Supervisors, Leads and representatives.
• Partner with departments to validate and evolve collections strategies.
• Plan and execute team goals, prioritize objectives and drive results.
• Identify bottlenecks and propose solutions based on trends.
• Improve representative productivity through coaching and best practices.
• Build relationships with business partners and balance merchant impact.

Skills

Leadership experience

Fintech experience

Relationship building

Problem solving

Regulatory knowledge

AI interest

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid

About the role:

As a Department Manager - B2B Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections. Focused on execution of operational strategies including real-time workflows, identify and solve bottlenecks before they compound drive accountability for performance standards. Build the organization to ensure leadership depth that produces both sustainable and scalable growth. Drive the team towards maximum efficiency and overall effectiveness. This role reports to the Senior Manager, Small Business Collections and Recovery.

Responsibilities:

• Manage Collections Operations inclusive of Supervisors, Leads and representatives
• Partner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections strategies
• Planning and strategy execution of teams by setting goals and prioritizing objectives and results
• Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and metric achievements
• Increase the representatives productivity through best practices and coaching
• Build strong relationships and understand the needs of business partners
• Balance collections with a merchant-centric approach minimizing negative impacts on customer relationships.
• Conduct one-on-one meetings, coaching sessions, and performance reviews
• Perform additional functions as assigned by direct manager

Requirements:

• 7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount)
• Experience in fintech, digital lending, or a customer-oriented bank.
• Expertise in building strong relationships with internal and external business partners
• Ability to quickly resolve problems and adapt to changes with ease
• Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
• Passionate about AI and how to incorporate these technologies to better serve and support borrowers

Compensation:

The budgeted annual salary range for this position is $140,000 to $160,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.