Small Business Collections Representative

Enova; Denver (CO); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Sabbatical program

PTO & paid holidays

Paid parental leave

Summer hours

DEI groups

Charitable matching

Employee recognition

401(k) matching

Roth option

Job summary

Enova is seeking a Collections Representative to assist small businesses with payment options while maintaining dignity and financial responsibility. The role involves handling calls about overdue payments, finding current solutions, and following up via email.

Prior experience with Salesforce is a plus, and strong communication and empathy are essential. The position supports a hybrid in-office schedule (Tuesdays–Thursdays in office; Mondays and Fridays remote), with comprehensive benefits

Qualifications

• Strong verbal communication and negotiation skills.
• Empathy and patience when discussing sensitive issues.
• Ability to balance multiple priorities and problem-solve.
• Computer proficiency and accurate data entry.
• FDCPA and FCRA knowledge is a plus.

Responsibilities

• Handle inbound and outbound calls to customers regarding overdue payments.
• Find solutions for past-due accounts to bring loans current.
• Follow up with customers via email and respond to questions.
• Maintain accurate, up-to-date information of customer interactions.
• Move customers through delinquency stages in compliance with laws.

Skills

Verbal communication

Negotiation

Empathy

Patience

Data entry

Salesforce

multitasking

Tools

Salesforce

Job description

• A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company
• As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship
• Handle inbound and outbounds calls to customers regarding overdue payments
• Find solutions for customers who are past due on their account to get them back up to date
• Follow up with customers via email and answer any questions that they may have
• Maintain accurate, up-to-date information of customer interactions
• Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
• Follow all collection laws and legal practice

Benefits

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results
• Health, dental, and vision insurance including mental health benefits
• Sabbatical program (for eligible roles)
• PTO & paid holidays off
• Paid parental leave
• Summer hours (for eligible roles)
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Charitable matching and a paid volunteer day…Plus so much more!
• Employee recognition and rewards program
• 401(k) matching plus a roth option

The drive to exceed your goals in a fast-paced, metric driven environment Computer proficiency and accurate data entry skills required Prior experience using Salesforce is a plus Knowledge of FDCPA and FCRA practices Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations Aptitude to express empathy and patience while discussing sensitive issues Strong verbal communication and negotiation skills