CASHIERCUSTOMER SPT

HABITAT FOR HUMANITY OF ORANGE COUNTY; Santa Ana (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

Habitat for Humanity of Orange County is seeking a friendly Cashier at the Santa Ana ReStore. You will handle POS transactions, assist customers and donors, and help maintain a smooth checkout area while supporting daily operations and our mission.

Join a team that values excellent customer service, accuracy, and teamwork in a fast-paced thrift-store environment. This on-site role offers growth in nonprofit retail operations.

Qualifications

• High school diploma or equivalent required.
• Previous experience in retail, cashiering, or customer service preferred.
• Experience working in a nonprofit or thrift store environment a plus.

Responsibilities

• Process sales transactions using the POS system accurately.
• Maintain cash registers and stock supplies; report issues to MOD.
• Direct customers to registers to minimize wait times and assist checkout.
• Greet customers and provide information about products, pricing, and promotions.
• Resolve customer concerns professionally and escalate when needed.
• Notify management of any suspicious or unsafe behavior.
• Keep the work area clean, organized, and hygienic.
• Assist with opening/closing register procedures and cash reconciliation.
• Support Store Manager and MOD in monitoring register operations and policies.
• Collaborate with team to keep sales floor stocked and organized.
• Participate in safety and team meetings.

Skills

Customer service

Communication

Attention to detail

Professional demeanor

Teamwork

POS software

Punctuality

Dependability

Education

High school diploma or equivalent

Retail or cashier experience

Nonprofit/thrift store experience a plus

Tools

POS system

Job description

Job Details

Job Location: Habitat OC ReStore - Santa Ana - Santa Ana, CA 92705, Salary Range: $17.50 - $18.00 Hourly

Job Summary/Position Overview

The Cashier provides excellent customer service while maintaining accuracy and efficiency in all point-of-sale (POS) transactions. This role ensures the checkout area runs smoothly and professionally, supports daily ReStore operations, and helps uphold Habitat OC's mission by delivering a positive shopping and donation experience.

The Cashier plays a key role in representing Habitat for Humanity of Orange County to the public and must maintain a courteous, professional, and customer-focused attitude at all times.

Duties/Responsibilities

Cash Handling & Customer Service

• Accurately process sales transactions using the point-of-sale (POS) system.
• Maintain all cash registers, ensuring they are stocked with necessary supplies and functioning equipment; promptly report any issues or shortages to the Manager on Duty (MOD).
• Check in regularly with fellow cashiers to ensure they are present, engaged, and facilitating efficient customer flow.
• Direct customers to available registers to minimize wait times and maintain a smooth checkout experience.
• Greet customers warmly and provide information about products, pricing, services, promotions, and Habitat's mission.
• Resolve customer concerns or disputes professionally and promptly, escalating to management when appropriate.
• Notify management immediately of any suspicious or unsafe behavior involving customers, donors, volunteers, or staff.
• Maintain a clean, organized, and hygienic work area to promote a welcoming and professional environment.

Operational Support

• Assist with opening and closing register procedures, including daily cash counts, reconciliation, and deposit preparation.
• Follow all established cash-handling and security policies to ensure accuracy and prevent loss.
• Support the Store Manager and MOD in monitoring register operations and ensuring adherence to policies and best practices.
• Collaborate with team members to keep the sales floor organized and adequately stocked.
• Participate in safety and team meetings to maintain consistent operational excellence.

Team & Volunteer Engagement

• Assist volunteers at the registers and ensure they understand customer service and sales procedures.
• Work collaboratively with other ReStore staff to support smooth daily operations and positive team morale.

Qualifications

Skills & Knowledge

• Excellent customer service and communication skills.
• Strong attention to detail, accuracy, and accountability.
• Ability to remain calm and professional in a fast-paced retail environment.
• Strong teamwork and collaboration skills.
• Basic computer proficiency, including POS or retail software experience.
• Dependable, punctual, and self-motivated.

Education & Experience

• High school diploma or equivalent required.
• Previous experience in retail, cashiering, or customer service preferred.
• Experience working in a nonprofit or thrift store environment a plus.