Cashier - LC

Habitat-For-Humanity; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Austin Habitat for Humanity, in its ReStore, is seeking a full-time Cashier to provide outstanding customer service at the front line of our retail operation. You will be the first point of contact for customers, handle purchases, assist with complaints, and guide shoppers to merchandise.

Responsibilities include operating the POS system, processing payments, following pricing and holding procedures, preparing donation receipts, maintaining the cash area, and supporting volunteers.

Qualifications

• Experience in cash handling and delivering excellent customer service.
• Bi-lingual Spanish and English preferred.
• Ability to work in a fast-paced retail environment.
• Experience with merchandising and inventory processes.

Responsibilities

• Provide knowledgeable, courteous, and prompt service at all times.
• Assist customers with complaints and questions; guide to merchandise.
• Know the store layout and answer questions; lead customers to items.
• Operate the RE-store POS system and classify items at purchase.
• Follow store procedures for credit cards, cash, and pricing conflicts.
• Process Sold items, hold/pick-up guidelines, returns and exchanges.
• Perform clerical duties, sign-in/out, and donation receipts data entry.
• Create signage for store products and restock merchandise.
• Handle weekly office supplies orders and participate in audits.
• Maintain cleanliness of the cash area and assist volunteers.
• Stay flexible with schedule and maintain a professional appearance.

Skills

Cash handling

Customer service

Bilingual Spanish

Fast-paced

Merchandising

Standing long

Lifts 25 lb

Tools

POS system

Job description

Austin Habitat for Humanity (AHFH) is seeking full time Cashiers. Reporting to the ReStore Manager, the Cashier will be responsible for providing excellent customer service as a first point of contact of retail customers and maintains the sales floor to ensure an enjoyable shopping experience.Specific Responsibilities include:Personally provides customers with knowledgeable, courteous, and prompt service at all times.Assists customers with complaint issues.Knows the layout of the ReStore and able to answer customer questions and lead them to merchandise requested.Is knowledgeable of the RE-store point of sale system and capable of classifying items in register at time of purchase.Follows RE-store procedures when dealing with credit cards, and cash.Understands the RE-stores pricing system and effectively handles various pricing conflicts.Closely follows RE-store price changes.Adheres to RE-store protocol for handling sold items that are not taken at the time of purchase by completing in full the \"Sold\" forms and explaining the RE-store holding and pick-up guidelines.Is familiar with the RE-store return, exchange, and credit procedures.Performs miscellaneous clerical duties when needed.Screens all incoming phone calls and voice mail.Is responsible for maintaining the paperwork associated with the CSR Program, including sign in/sign out and reporting.Is responsible for data entry of donated goods receipts.Creates signage for store product.Is responsible for re-stocking sales counter merchandise.Is responsible for composing and delivering the weekly office supplies order.Participates in annual inventory.Participates in periodic inventory of PM product.Assists in maintaining the cleanliness of the cash area.Provides volunteers with meaningful volunteer experience.Assists other staff members when needed.Able to work a flexible schedule in support of store hours.Maintain a professional appearance (in uniform).Perform store upkeep duties as needed: sweeping, mopping, vacuuming, wiping shelves, restrooms, and dusting.Occasionally assisting donors and customers: greet, receive, and provide donation receipt.Communicates our mission and values effectivelyPerforms other duties as directedWho you are:Experience in cash handlingAble to provide exceptional customer serviceAble to handle customer complaints in a professional mannerBi-lingual Spanish and English preferredAble to work in fast paced environmentAbility to stand for long periods of timeExperience with merchandising itemsMust be able to lift 25 pounds frequentlyCommunicate effectively, both written and oralAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimalsAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.Ability to work with little supervisiorPHYSICAL DEMANDS:While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must have ability to lift and/or move up to 25 pounds on a regular basis.WORK ENVIRONMENT:While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time.We are an equal opportunity employer.