Cashier/ Guest Services

starbirdchicken.com; Pleasanton (CA); Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

Tipped position

Babbel language learning program

Tuition assistance

Free meal during shift

Employee discount

Job summary

Starbird Chicken is seeking frontline team members in Pleasanton, CA to deliver outstanding hospitality and guest experiences. You will handle cash with accuracy, respond to guest needs, and keep dining areas clean and welcoming.

As part of our team, you will be the first contact for guest inquiries and complaints, multitask across stations, and uphold a high standard of service. Morning and evening shifts, with opportunities for growth, are available.

Qualifications

• Hospitality is essential; must listen to and accommodate guests.
• Ability to handle cash accurately and make change.
• First point of contact for customer complaints.
• Able to multitask, stay organized and focus on the guest.
• Must be punctual with a strong work ethic.
• Willingness to be coached in a learning culture.
• Must stand, bend, and lift up to 30 lbs for extended periods.

Responsibilities

• Provide friendly guest reception and service.
• Maintain dining room and restrooms in clean, working order.
• Handle customer complaints professionally.
• Assist with maintaining cleanliness and organization in service areas.

Skills

Hospitality

Cash handling

Customer service

Multitasking

Punctuality

Willingness to be coached

Physical stamina

Job description

Description

Our employees are the lifeblood of our organization. We make sure that each person is given the training and tools to be the best they can be and we believe in promoting from within our organization.

Essentials of the job:

• Hospitality is a key component in this position, so you should be comfortable with listening to and accommodating our guests.
• Ability to make change and provide accurate cash-handling
• Ensure that the dining room and restroom are clean and in working order
• First point of contact for customer complaints
• Ability to multitask, stay organized and always focus on the guest
• Punctual, strong work ethic and commitment to excellence
• Openness to being coached/mentored, we are a learning culture
• Must be able to stand, bend, stoop, reach, lift, grasp for extended periods of time. Must have sufficient mobility to move and operate in confined work area.
• Must be able to lift and carry supplies and equipment up to 30 lbs; place items on high and low shelves in office, store rooms, service areas and walk-in coolers.
• Must also be able to tolerate temperature changes in kitchen and refrigerated areas.
• Morning and evening shifts are available. Weekend shifts are a must.

Benefits

• This is a tipped position
• Language learning program through Babbel
• Tuition assistance program
• You get a free meal when working and a discount when you are not.
• There’s plenty of room for growth and advancement.

Starbird Chicken provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.