Cashier & Customer Experience Champion

JCPenney; Torrance (CA); On-site; USD 23,419 - 29,274; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with Company match

Associate discount

Paid vacation/holidays

Holiday pay

Job summary

JCPenney in Torrance, CA is seeking a Cashier to deliver exceptional customer service and drive sales at the checkout. You will handle returns, re-ticketing, and assist with store operations while supporting omnichannel initiatives and inventory processes.

You will work to meet shrink/safety targets and performance standards as part of the team. The role involves engaging customers, processing transactions on the POS, and collaborating with colleagues to ensure a smooth shopping experience.

Qualifications

• Customer service experience required.
• Ability to assist with credit, rewards, and gift card programs.
• Willingness to participate in omnichannel and inventory processes.

Responsibilities

• Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
• Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Skills

Customer service

Sales

Checkout processes

POS devices

Tools

POS system (Mobile Warrior device)

Job description

JCPenney in Torrance, CA is seeking a Cashier to deliver exceptional customer service and drive sales at the checkout. You will handle returns, re-ticketing, and assist with store operations while supporting omnichannel initiatives and inventory processes.

You will work to meet shrink/safety targets and performance standards as part of the team. The role involves engaging customers, processing transactions on the POS, and collaborating with colleagues to ensure a smooth shopping experience.