Cashier/ Appointment Coordinator

Downtown Toyota of Oakland; Oakland (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the automotive sector is seeking dynamic individuals to join their team. This role emphasizes exceptional communication and customer service skills while providing a supportive environment that promotes growth and development. Employees can expect a vibrant workplace culture that values work-life balance and offers ongoing training opportunities. If you're looking to advance your career in a family-like atmosphere, this position is a fantastic opportunity to thrive and make a difference in the lives of customers and colleagues alike.

Qualifications

• Must have dealership experience and know the Reynolds & Reynolds system.
• Excellent communication and customer service skills are essential.

Responsibilities

• Schedule service appointments and handle heavy phone work.
• Communicate professionally with guests and incoming callers.
• Assist with administrative duties as requested.

Skills

Communication Skills

Customer Service Skills

Phone Skills

Professional Presentation

Punctuality

Education

High School Diploma

Tools

Reynolds & Reynolds Dealer Management System

Job description

At Downtown Auto Center, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities, and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Downtown Auto Center is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!

Responsibilities

• Must have Dealership experience and know Reynolds & Reynolds Dealer management system.
• Heavy phone work, schedule Service appointments and great phone skills.
• Communicates with guests and incoming callers in a professional, friendly, and efficient manner.
• Provide basic dealer information or directs customers to the correct department.
• Communicates messages to the appropriate parties in a timely manner.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Handle all customer payment and credit transactions.
• Responsible for the daily balancing and reconciling of cash office account(s).
• Assists service customers during the morning and evening when needed.
• Assists with administrative duties as requested.

Requirements

• Excellent communication skills
• Outgoing and positive demeanor
• Professional presentation
• Punctual nature and ability to handle schedule flexibility
• A clean driving record & valid driver’s license
• A professional appearance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.