CLIENT ADVOCATE

Action for Boston Community Development; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading community development organization as a Client Advocate, where you will provide vital case management services to clients in need. This role offers the opportunity to make a meaningful impact in the Greater Boston area by assisting individuals facing economic challenges. You will work closely with diverse populations, helping them achieve their educational and occupational goals while ensuring access to essential services. If you are passionate about community empowerment and possess strong communication skills, we invite you to be part of our dedicated team.

Benefits

Comprehensive benefits package

Health coverage

Retirement plans

Training and development opportunities

Inclusive environment

Qualifications

• Up to one year of experience in case management or job development.
• Ability to work effectively with diverse backgrounds.

Responsibilities

• Maintain case management files and provide supportive services.
• Conduct intake processes and assist clients with job applications.
• Develop relationships with organizations for placement efforts.

Skills

Communication

Detail-oriented

Bilingual in Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Description

As a Client Advocate , you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD! Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities

• Responsible for maintaining case management files, and providing supportive services and referrals
• Conduct intake process and assist clients in establishing educational and occupational goals.
• Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
• Identify support services needed and make appropriate referrals and orient new clients to referred programs.
• Conduct workshops for the diverse populations of a specific community.
• Assist clients in properly completing job applications and resumes for employment opportunities.
• Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
• Demonstrated proficiency in Microsoft Word and Excel required
• Excellent oral and written communication skills
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
• Bilingual skill in Spanish is required.

Why Work Here

• Make a Difference : Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment : ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning : We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits : At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact : Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie : Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

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