Appointment Scheduler

Orthopaedic & Spine Center; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading orthopaedic care provider in New York is seeking an Appointment Scheduler to manage patient appointments and ensure smooth clinic operations. The role involves coordinating schedules, answering patient inquiries, and maintaining accurate records in a busy medical office environment. Ideal candidates will possess strong communication skills and familiarity with medical terminology. Join a dedicated team committed to patient care and teamwork.

Benefits

Medical, Dental, & Vision coverage

Life and AD&D Insurance

Short-Term and Long-Term Disability Insurance

Retirement savings and profit-sharing plan participation

Employee Assistance Program

Paid Holidays & Paid Time Off

Company-sponsored events

Qualifications

• One year of previous medical appointment scheduling preferred.
• Demonstrated knowledge of medical terminology, orthopedic specialty a plus.

Responsibilities

• Receives and processes a high volume of incoming calls for appointments.
• Schedules appointments for OCR physicians in accordance with requirements.
• Cancels/reschedules appointments according to physician schedule changes.

Skills

Communication

Customer Service

Adaptability

Teamwork

Education

High School Graduate or Equivalent

Tools

Centricity

Job description

Description

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today!

The Appointment Scheduler answers telephones and makes appointments for patients, maintains accurate and orderly schedules for clinic physicians, attends training seminars to learn computerized appointment scheduling, and maintains proficient computer skills per established workflows and standards.

Essential Duties and Responsibilities

• Receives and processes a high volume of incoming calls for appointments. Schedules appointments for OCR physicians in accordance with the physician and/or department requirements, coordinating with other departments as necessary. Transfers calls appropriately if needed, in a multi-extension system.
• Instructs patients to bring with them appropriate paperwork (insurance cards, x-rays, disability paperwork, etc.) per protocol.
• Answers patient’s questions concerning appointments.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Notifies and coordinates with appropriate Medical Assistant any changes (additions/cancelations) for same-day/next day patient appointments and for emergent patient requests.

Requirements

• High School graduate or equivalent is required.
• One year of previous medical appointment scheduling preferred. Familiarity with scheduling software Centricity, a plus.
• Demonstrated knowledge of medical terminology, orthopedic specialty a plus.
• Demonstrated knowledge of grammar, spelling, and punctuation to type accurate patient information.
• Knowledge of proper phone etiquette and customer service concepts and techniques.
• Core competencies in communication, customer service, use of technology, adaptability, teamwork and confidentiality.

Physical Requirements

This position works in a typical medical office environment. There are regular interruptions and significant distractions to work including, but not limited to: phones ringing; patients and staff walking by; noisy conversations that carry; and answering questions asked by others.

This is a mostly sedentary position that requires the ability to move about an office environment and operate office equipment such as computers, printers, telephones, and fax machines. The person in this position must frequently communicate with patients, doctors, coworkers, and others utilizing various equipment such as telephones and email.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Retirement savings and profit-sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events

*Benefit eligibility is dependent on employment status, and a waiting period may apply.

Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person’s race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.

Applications will be accepted until the position is filled; to receive full consideration, please apply by April 11, 2025.