Cash Office & Guest Service Specialist

Lowes Foods, LLC; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Lowes Foods, LLC seeks a capable Cashier/Guest Service Supervisor to uphold guest service standards and supervise front-end operations. You will oversee cash handling, invoices, and cashier training to ensure accurate, friendly checkout experiences.

You will maintain daily cash accuracy, perform audits, manage deposits, and assist with guest requests while following company policies. This role demands reliability, teamwork, and basic math skills in a fast-paced retail environment.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Sales, Cash and Invoice Accounting: Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Cash Related Activities: Prepare bank deposits according to policy.
• Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.).
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Cash Office Security: Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front end and cash office.
• Cashier/Guest Service Clerk Performance Reports: Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Maintain daily front-end schedule to ensure proper guest service level throughout the day.
• Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
• Perform all other duties as assigned by management.

Skills

Friendly demeanor

Teamwork

Lifting ability

Reading/comprehension

Front-end knowledge

Supervisory ability

Multi-task learning

Communication skills

Age requirement

Endurance

Math skills

Computer literacy

Job description

Lowes Foods, LLC seeks a capable Cashier/Guest Service Supervisor to uphold guest service standards and supervise front-end operations. You will oversee cash handling, invoices, and cashier training to ensure accurate, friendly checkout experiences.

You will maintain daily cash accuracy, perform audits, manage deposits, and assist with guest requests while following company policies. This role demands reliability, teamwork, and basic math skills in a fast-paced retail environment.