Cash Flow Champion: Accounts Receivable Collector

ADP, Inc.; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

American Leather is seeking an Accounts Receivable Collector to manage a portfolio of customer accounts, monitor aging, and secure payment commitments to maintain healthy cash flow. The role collaborates with Finance and Billing teams to resolve discrepancies and prioritize high-risk accounts.

The ideal candidate will balance strong customer relationships with financial stewardship, possess excellent communication, organizational, and problem-solving skills, and thrive in a fast-paced

Qualifications

• High school diploma or equivalent required; degree preferred.
• Experience in Accounts Receivable, collections, credit, or accounting preferred.
• Experience working with commercial/B2B customer accounts strongly preferred.
• Experience managing high-dollar customer balances is a plus.

Responsibilities

• Manage an assigned portfolio of customer accounts and actively monitor aging and past-due balances.
• Contact customers by email and phone regarding outstanding invoices and obtain payment status and firm payment commitments.
• Follow up consistently on overdue balances and document collection activity.
• Prioritize high-dollar, high-risk, and significantly past-due accounts.
• Work proactively to prevent balances from becoming severely delinquent.
• Escalate unresolved collection issues to the A/R Manager when appropriate.
• Assist in achieving departmental KPIs related to past-due A/R, collections, and cash flow.
• Review customer accounts for unapplied payments, credits, short payments, deductions, chargebacks, and disputed invoices.
• Obtain remittance information from customers when needed.
• Partner with Cash Applications to ensure payments are applied correctly.
• Research discrepancies between customer records and American Leather's A/R records.
• Follow up on returned payments, NSF transactions, and other payment exceptions.
• Maintain clear and accurate notes regarding payment commitments and account activity.
• Maintain professional and respectful communication while being firm regarding payment expectations.
• Provide customers with invoice copies, statements, payment instructions, and other A/R information when requested.
• Educate customers regarding available payment methods, including ACH, wire, check, and credit card.
• Establish relationships with customer Accounts Payable contacts to improve payment consistency.
• Respond promptly to customer inquiries and work toward timely resolution.
• Partner closely with Cash Applications, Customer Experience, Billing, Sales/Brand Ambassadors Advisors, and other Accounting team members.
• Communicate disputed invoices and pricing-related issues to the appropriate department for resolution.
• Work with Customer Experience when credits or other customer account adjustments are required.
• Keep Sales and Brand Ambassadors informed when payment issues may affect customer orders.
• Support month-end A/R cleanup and reconciliation activities.
• The A/R Collector is expected to: Reduce assigned past-due balances, Obtain and document reliable payment commitments, Escalate collection concerns promptly, Minimize unresolved account discrepancies, Provide excellent internal and external customer service, Help maintain accurate A/R aging and KPI reporting, Strong collection and customer-service skills, Professional persistence and confidence discussing overdue balances, Strong organizational and follow-up skills, Ability to prioritize a large portfolio of customer accounts, Excellent attention to detail, Strong problem-solving and research abilities, Ability to identify discrepancies and determine appropriate next steps, Ability to work independently while collaborating effectively with the A/R team, Comfortable handling difficult customer conversations professionally, Strong sense of accountability and ownership, Ability to work effectively in a fast-paced environment, particularly during month-end.

Skills

Strong collection skills

Customer service

Organizational skills

Communication

Problem solving

Education

High school diploma or equivalent

Associate or Bachelor's degree in Accounting, Finance, Business

Experience in Accounts Receivable or collections

Tools

Oracle ERP / Oracle Receivables

Microsoft Excel

Microsoft Outlook

A/R reporting

Payment research

Job description

American Leather is seeking an Accounts Receivable Collector to manage a portfolio of customer accounts, monitor aging, and secure payment commitments to maintain healthy cash flow. The role collaborates with Finance and Billing teams to resolve discrepancies and prioritize high-risk accounts.

The ideal candidate will balance strong customer relationships with financial stewardship, possess excellent communication, organizational, and problem-solving skills, and thrive in a fast-paced